888Starz Casino - Player is highly dissatisfied with lengthy withdrawals and associated fees.

Greetings! I believe 888 STARZ casino inappropriately withheld my $ 230.

Verification was successful. I sent a photo of a passport, a photo of a passport with registration, screenshots of a Neteller e-wallet, a selfie in front of a message from the security department.

I don’t know what goals 888 STARZ pursued, but the casino asked me about unknown persons.

On October 11, I received a message that I was denied accepting bets, and the withdrawal of funds was allowed.

But the casino withdrew my funds with a 10% commission (I bet 2300 dollars on the withdrawal, and received 2070 dollars).

I tried to understand why they charged me a commission, because I didn't even play. But the casino did not deign to explain the reason to me. I look forward to your assistance in getting my $ 230 back.

Dear pass354,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do understand correctly that this issue is related to sports betting?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Thank you very much for your understanding.

Best regards,

Petronela

NO, you misunderstood. My complaint is about online casinos. I ask for your help in resolving it.

Thank you, pass354, for the clarification. Do I understand correctly that you deposited funds but weren't able to place any bets and your deposit was refunded back to you with a 10% commission?

Yes, you understand correctly. After I made a deposit of 2300 USD, I didn’t place any bets as the casino didn’t give me this option. And since the games were not available to me, I did not see the expediency of finding funds in the casino account and put my funds for withdrawal. But they were credited with a commission of 10%.

Thank you very much, pass354, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear pass354,

From now on, I’ll be in charge of your complaint. I’ll contact the casino and try my best to resolve the issue.

I would like to invite 888Starz Casino to join this thread.

Dear 888Starz Casino,

Can you please explain why was pass354 charged the commission, even though they weren’t allowed to place any bets?

Dear Pas354,

During an audit of your activity on our platform, security experts have identified violations of the user agreement. In this regard, we had take the decision to cancel the compensation payment systems commissions on deposit and withdrawal operations for your profile, usually paid by the company 888starz.bet. All actions of the administration of the company 888starz.bet are strictly regulated by the rules, specified in the section of the Terms and Conditions on our website.

Kind regards,

888 Starz team

Please clarify what kind of violation you are talking about? What point of your rules did I violate, because I didn't even play? I also ask you to provide evidence of my guilt. As far as I know, in accordance with the norms of law, charges without evidence have no legal force.

Thank you, 888Starz team, for the reply.

We’d like to ask you to provide a more detailed explanation along with the relevant proofs. You can forward the information to andrej.p@casino.guru.

Dear pass354,

Please be informed that the issue is being discussed with the casino in a private conversation.

As additional time is required to investigate the issue, I’m extending the timer by 7 days.

Dear pass354,

I apologize for the delay, but the issue is still being discussed internally. I’m extending the timer by 7 days. Thank you for your understanding.

Thank you all for your patience.

Dear pass354,

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified.

Considering the type of your gameplay, we believe that the use of rule 7.10, according to which the casino reserves the right to decide not to reimburse service charges imposed by payment systems on deposits or withdrawals, which the casino usually reimburses, was justified.

I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.

Good day! I disagree with your decision. I would like to file a complaint with the licensing authority. The casino website has information that the casino is regulated by a Curacao license, but I cannot find the license icon and instructions on how I can file a complaint. I ask you to help.

Dear pass354,

The casino is licensed by Curacao – Antillephone N.V. You can find the validator in the bottom section of the website.

The logo was recently updated:

To submit a complaint to Antillephone N.V., you need to send an e-mail to complaints@gaminglicences.com. Don’t forget to include:

1) Your personal information:

• name (your first name, your last name, and the middle name if you have it)
• your country of residence
• your age

2) Complaint body must include:

• casino name and its domain
• your login (username) and email in the online casino (with which you had registered the account)
• a thorough description of what happened (don’t forget to mention the sum of money you are challenging)

3) Attach to the email files (screenshot images or email correspondence) that prove you have already tried to resolve the problem with the casino.

Please let me know if you have any questions.

Dear pass354,

As explained earlier, we will now close this complaint as ‘Rejected’. Should you have any questions in regards to submitting a complaint to the regulator of the casino, feel free to contact me via e-mail. My e-mail address is andrej.p@casino.guru.