888Starz Casino Review

The player from Sri Lanka deposited money through an agent, but the agent failed to recharge his casino account in time, resulting in the operator automatically rejecting the payment request. The issue was under investigation by customer support, but no response had been received after several days. After multiple follow-ups, the casino credited the player's account with the missed deposit and added a bonus as an apology. The player confirmed receiving the money but remained dissatisfied with the casino's service. The complaint was marked as resolved by us.

The player from Portugal had experienced issues. Initially, her problems had begun with fluctuating betting odds, which had escalated when she attempted to withdraw funds. After several requests for documentation and answering personal questions, the casino had blocked her account following an inquiry about a relation to a certain individual, keeping her money. We had concluded that since her issue was related to sports betting, an area we lacked sufficient insight into, we could not properly evaluate her complaint. Therefore, we had to reject the complaint, but encouraged the player to reach out to us for future issues.

The player from Egypt had encountered issues while attempting to deposit money into the casino. We had advised him to contact his payment provider for an investigation as the casino couldn't intervene in this case. We had requested further information including communication records with the payment provider and the casino, and a screenshot of his deposit history from his casino account. However, due to the player's lack of response to our queries, we were unable to proceed with the investigation and had to reject the complaint.

The Spanish player had struggled with the verification process on 888starz Casino, specifically regarding sending a selfie with their ID and email communication visible which was rejected as it had been sent in video format instead of jpeg. The player felt that the Casino was deliberately denying him his payout. The player had also been asked to provide utility bills and a bank statement, which he had done. However, he had not received any response from the casino for several days. We attempted to assist the player and extended the complaint's deadline, but the player did not respond. Consequently, we had to reject the complaint due to lack of further details from the player.

The player from Portugal had faced issues with Blackjack hands at 888stars, where two winning hands had been cancelled after being played. Despite presenting screenshot proof, the casino's live chat and VIP manager had pointed at the provider's responsibility and did not provide a satisfying resolution. The player had confirmed that there were no error messages and the bets had been returned to his account, but the winnings were not credited. We had concluded that since the bets were returned and the hands were cancelled as if they never occurred, there was limited action we could have taken. Therefore, the complaint was rejected.

The player from Argentina had waited for a month to withdraw his winnings from an online casino. The casino had requested a bank statement, which the player could not provide due to the cash-based service, Rapipago, he had used to recharge his account. The player had also sent multiple emails to the casino without having received a response. After the player had provided additional documentation, including invoices and a photo ID, the casino had allowed him to create a withdrawal request for all remaining funds in his account. The issue had been successfully resolved and the complaint had been closed.

The player from Italy has failed to complete an identity verification process despite numerous attempts. Casino requests the same ID card which is lost and the player is willing to submit either passport or driver's license. The complaint was rejected as the player stopped responding.

The player from Brazil had faced difficulties withdrawing his winnings from 888starz casino due to extensive KYC requirements. The casino had requested numerous documents for verification, including multiple proofs of identity, proof of deposits, and a selfie with his ID. After he complied with all requests, his account was blocked from making new bets, but withdrawals were permitted. As a result, he had managed to withdraw his funds successfully. The complaint was subsequently marked as 'resolved' by us.

The player from India had attempted to withdraw his winnings but was rejected due to a 3rd party deposit. The player had suggested that the account could be transferred to his brother's name, as the deposit had been made from his brother's account and he had submitted all necessary documents for verification. However, the Complaints Team had clarified that using someone else's name and payment method for online casino accounts was universally prohibited. For this reason, the complaint was rejected.

The player from India made three deposits in 888 Starz Casino, out of which one has not been credited to his account. Despite several requests via chat support over the course of three months, his issue remains unresolved. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bulgaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Lithuania has requested a withdrawal eight days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing additional verification. We tried to contact the casino to help the player resolve the problem but unfortunately, there was no response from its side, so we were forced to close the complaint with an "unresolved" status. After we reopened the complaint at the casino's request, we tried to contact the player regarding the verification, but we received no response, and thus the complaint was rejected.

The player from Lithuania had reported difficulty in withdrawing his winnings from an online casino. He had communicated that he had tried to withdraw via a Tron electronic wallet successfully once before, but had been unable to do so for larger amounts. The casino's support team had advised him to use a different withdrawal method, but it had been temporarily unavailable. The player's account verification status had been unclear, and his attempts to clarify it had been unsuccessful. Despite our efforts to mediate the situation, the casino had not provided a response. Consequently, we had had to close the complaint as "unresolved".

The player from Mexico has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player used a new deposit method. She also stated that her previous payment card was compromised and that her bank account had been closed. The casino required a document from the player to prove this, but the player stated they were unable to obtain it. It was suggested that the player try to obtain a response from the bank regarding the situation to be able to show the casino, but as they were unwilling to do so the complaint was rejected.

The player from India was dissatisfied with the verification process. The casino asked for a document that he allegedly could not provide. After the casino's explanation and providing the additional documents, the player's account was verified. Then, once the deposit wagering requirement (AML) was done, the player was able to withdraw his winnings. The complaint is resolved.

The player complains about the high withdrawal fees which he did not know about. The casino provided us with explanation of their action in this particular case, which we found sufficient. Therefore we have rejected this complaint as 'unjustified'.

The player from Greece is experiencing difficulties withdrawing their funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player's verification is delayed for over 2 months. The player managed to verify his account after providing the required documents to casino support and was able to request a withdrawal. The player was paid out while the casino deducted deposit and withdrawal fees.

The player from the Spain has been accused of fraudulent activity. Since the player only focused on sports betting, breached rules related to it, and also contacted the licensing authority in the meantime, we were forced to rejected the complaint.

The player from Ukraine was charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player's gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player's complaint as 'unjustified'.

The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player's gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player's complaint as 'unjustified'.

The player from Ukraine received the withdrawal, but the fee was deducted unexpectedly. The casino provided us with sufficient reasons behind the steps undertaken in this particular case, which we found sufficient. Therefore we have rejected this complaint as 'unjustified'.

The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player's gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player's complaint as 'unjustified'.

The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player's gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player's complaint as 'unjustified'.

The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player's gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player's complaint as 'unjustified'.

The player from Australia has requested the account closure after a substantial loss. Afterwards, he realized a possibility of cashback bonus, unfortunately, reopen request was declined. We’ve rejected this complaint as unjustified.

The player from Philippines has deposited money into her account, but the funds seem to be lost. The casino failed to respond to this complaint and we were forced to close it as 'unresolved'. We reopened this complaint on the casino's request, however the player did not confirm that she received her funds., We rejected the complaint because the player didn't respond to our messages and questions.