The player from Portugal has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
The player from Portugal has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
The player from Portugal has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Dear donuri14,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear donuri14,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Good morning, as I complained about the amount of 300 euros in which they put it back to play, the 500 euros remained to be withdrawn and today I receive an email saying that I quote:
Hello Raimundo J**** F*****,
Thank you for choosing 888.pt !
According to our records, you have one or more withdrawal requests in process.
Details of the surveys are given below (reference number in parentheses; keep this number for future reference):
500.00 EUR has been transferred back to your game account (#599022828684).
Best regards,
Service Department
Now it seems to me that I am facing a group of well-organized crooks, I do not understand the request for payment of the 500€uros dated 02/27/2023 and now they have returned the amount to play.
Best regards,
Raimundo J****
Bom dia, como reclamei do valor de 300 euros em que voltaram a colocar o mesmo para jogo, ficaram os 500euros para levantar e hoje recebo um e-mail a dizer que passo a citar:
Olá Raimundo J**** F*****,
Obrigado por escolher o 888.pt!
De acordo com os nossos registos, tem um ou mais pedidos de levantamento em processamento.
Os detalhes dos levantamentos encontram-se a seguir (número de referência entre parênteses; guarde esse número para referência futura):
500.00 EUR foi transferido de volta para sua conta de jogo (#599022828684).
Melhores cumprimentos,
Departamento de Atendimento
Ora me parece que estou perante um grupo de vigaristas e bem organizados, não entendo o pedido de pagamento dos 500€uros datam de 27/02/2023 e agora voltaram a repor o valor para jogar.
Os meus cumprimentos,
Raimundo J****
Thank you very much, donuri14, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, donuri14, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello there,
Thank you donuri14 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask 888 Casino PT for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
Hello there,
Thank you donuri14 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask 888 Casino PT for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
Good afternoon, I have to thank Casino Guru for their help in resolving the problem of paying out prizes 300+500 euros. It doesn't make sense that they took so long and didn't meet the expected times, the total was 22 days of waiting and fighting.
Anyway, thanks a lot for your help.
Best regards,
Raimundo J***
Donuri14
Boa tarde, tenho que agradecer ao casino Guru pela ajuda na resolução do problema do pagamento dos prémios 300+500 euros. Não faz sentido terem demorado tanto tempo e não cumprirem os tempos previstos, o total fora 22 dias de espera e luta.
De qualquer forma, muito obrigado pela vossa ajuda.
Os meus cumprimentos,
Raimundo J***
Donuri14
Dear donuri14,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
Dear donuri14,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.