The player from Portugal has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
888 Casino PT - Player’s withdrawal has been delayed.
Amount: €800
888 Casino PT
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear donuri14,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Good morning, as I complained about the amount of 300 euros in which they put it back to play, the 500 euros remained to be withdrawn and today I receive an email saying that I quote:
Hello Raimundo J**** F*****,
Thank you for choosing 888.pt !
According to our records, you have one or more withdrawal requests in process.
Details of the surveys are given below (reference number in parentheses; keep this number for future reference):
500.00 EUR has been transferred back to your game account (#599022828684).
Best regards,
Service Department
Now it seems to me that I am facing a group of well-organized crooks, I do not understand the request for payment of the 500€uros dated 02/27/2023 and now they have returned the amount to play.
Best regards,
Raimundo J****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Thank you very much, donuri14, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Hello there,
Thank you donuri14 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask 888 Casino PT for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
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1 year ago
Translation
Good afternoon, I have to thank Casino Guru for their help in resolving the problem of paying out prizes 300+500 euros. It doesn't make sense that they took so long and didn't meet the expected times, the total was 22 days of waiting and fighting.
Anyway, thanks a lot for your help.
Best regards,
Raimundo J***
Donuri14
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear donuri14,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
