888 Casino - Player’s withdrawal has been delayed.

Hello, I requested a withdrawal on 2/5. They asked me for bank transfer details but they claim it has been done and the money never arrived. They also didn't respond to the complaint, they just sent an email saying to wait until 11/5. That day has passed and the money is still not appearing, and they are also nowhere to be found.

Dear silmassolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Do I understand the cashout appears as processed in your casino account withdrawal history?
• Have you made any successful withdrawals in the past?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Hello, the account was verified, it is my first withdrawal with them. The withdrawal appears as processed.

Has the casino asked for you to provide any evidence of non-receipt of funds, such as a statement of your bank account?

No, they sent me a transfer receipt but the money does not appear in my bank.

Thank you very much, silmassolo, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear silmassolo,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 888 Casino representative to join this conversation.

Dear 888 Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.