888 Casino IT - Player’s requesting refund.

Amount: €300

888 Casino IT

Safety Index:Very high Submitted: 26 Jan 2022 | Case closed : 13 Feb 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is requesting a refund of lost funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public

mattemarongiu22

Novice

Public

2 years ago

OriginalTranslation

I played 300 euros and I lost them because of the machine now I would like this money back please I don't ask for more thanks

Automatic translation:

Public

Petronela

Complaints Team Lead

Public

2 years ago

Dear Matteo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Could you please clarify on what grounds do you request a full refund?

Looking forward to hearing from you.

Best regards,

Petronela

Public

Petronela

Complaints Team Lead

Public

2 years ago

Dear Matteo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Complaints Team Lead

Public

2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.