Paramax9 Casino - Player's account has been closed.

I used a $5 bought with tokens acquired by getting so much power so much brought i used 10 tokens to get $5 minimum and maximum withdrawal was $50 i hit over $60 withdraw and came back to its saying suspicious betting i went to chat and they said something about being in contact or told by AGC Australian gambling community to cease doing business with me due to other sites I have the screen shots any ways but yet and then when I asked to be told exactly what they were saying they blocked my account

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Dear B1u3Ey3s,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What is the current status of your account? Is it still blocked?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi so my account is now blocked and I played slots and there was no kyc issue at all they claimed suspicious betting and when i asked for more details they claim the AGC had been in contact with them and my interacting with other sites we don't have an AGC in Australia lol it's because one of the other skins didn't pay me out 8000k and my account was shadowed just the day before that one I think because they are trying to stop me reacting to that one and I used 10 tokens that I accumulated only from depositing the 10 tokens have me 5 dollars and 50 was min and Max withdrawal I've deposited nearly 20k on this site

Thank you for your reply and for providing the previous details, B1u3Ey3s.

• Could you please confirm whether you have ever made a deposit or withdrawal at this casino?
• Additionally, what specific issues did you encounter when attempting to withdraw your funds? If available, we would appreciate it if you could share any evidence or screenshots related to the issue.
• Have you previously experienced any problems with your account or with withdrawals, either at this casino or at other casinos?

Finally, could you provide any additional communication you have had with the casino? This may include screenshots, emails, or chat records. You can send all relevant documents to petra.h@casino.guru or post your screenshots directly in the thread.

Thank you again for your cooperation.

Dear B1u3Ey3s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru