HomeComplaints888 Casino - Casino’s website seems to be offline.

888 Casino - Casino’s website seems to be offline.

Amount: €300

888 Casino
Safety Index:Above average
Submitted: 16 Apr 2020 | Case closed : 04 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Canada is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Not a very good experience on this site. I can't log in on my computer or mobile for hours. Ironically, the site worked great for making a deposit. I think this has been a terrible experience and would like to just finished spending my $300 so I can find some other site. I'm done with online casinos thanks for helping me get to this decision.

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4 years ago

Dear Orville,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website with a Canadian VPN and I experienced the same difficulties. I contacted casino representative and support and as soon as I receive any reply, I will inform you. I will set the timer for 7 days and if the issue continues next week, we will determine how to proceed. Please let me know if there is any update and I promise to do the same. Furthermore, could you please advise if there are any funds being held by the casino? Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago

Dear Orville,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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