7Slots Casino - Player struggles with account validation.

More than 2 weeks trying to validate the account and more than 20 photos rejected... and Mr. Alejandro from online help, the only thing he knows how to say is... I'll send a note and that's it... the same thing every day

Dear Cristianrojo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures.

Could you please advise which documents you have already provided and when exactly did you send the last one? Do I understand correctly that verifying your identity seems to cause issues? Did you receive specific instructions on how to submit the documents and what format should be used?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Good day..

If it is, I have been trying to validate the account for more than 2 weeks. In online help, Don Alejandro has indicated each step to follow, which I have done constantly without having any positive response. Photos are uploaded in jpg format.

Could you please send me the relevant correspondence between you and the casino regarding the issue (emails, chat transcripts)? My email is tomas@casino.guru

Good morning. During these 5 days I had no response from you. I finally managed to solve the problem. Thank you very much

Thanks for the update. I am glad you managed to verify your account in the casino. Could you please confirm the withdrawal of your winnings was successful? May we consider the issue resolved?

If the verification could be accepted... the first withdrawal was made, the second withdrawal hasn't yet, I hope it can be made soon...

I'll look forward to any updates.

Yesterday the second withdrawal was made... everything is OK... the topic can be considered finished... thank you very much...

Dear Cristianrojo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru