7Slots Casino - Player’s withdrawals have been delayed.

Hello, good day. I've been waiting for almost 2 weeks for my winnings from the casino. They used to be very quick in processing the winnings. Now they removed the transfer method and I requested a withdrawal to a Visa card, but it has taken too long. Now there is no option to withdraw to Visa, and it has to be done via Mastercard. I've talked to the casino and in the online chat, they told me I have to wait 5 business days, which have passed, but all they give are empty promises. They suggested I use cryptocurrencies, but I don't have an account for that. With these withdrawal methods being removed, it gives me the impression that the casino is going to disappear or something. I've been playing for quite some time and now I'm very disappointed. The deposit is fast, but the withdrawal is slow— it should be the same. It's frustrating to chase after the earned money. Players trust the casino for a reason. The transfer method was the best; they should implement it again.

Dear Yanet62,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If the casino suggested you use cryptocurrency for withdrawals, that would be our recommendation as well. Kindly ask the support for any recommendations on how to proceed and let us know about the result.

• I can see in your discussion with casino support they a referring to your withdrawal request from 27/5/2024. Is this payment still being processed?
• Could you please share the transaction history from your account showing the transactions that have not yet been received by you?
• Share screenshots here or send them to my email at tomas@casino.guru

Thank you in advance for your reply.

Best regards,

Tomas

Hello, today it failed. I don't want to make a cryptocurrency account, for some reason a visa or mastercard account comes out. Thank you

Hello, now they are rejecting withdrawals again and they are asking me for identity verification again, and I did that many months ago.

Thank you very much, Yanet62, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Yanet62,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite 7Slots Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Hello, thank you very much, I'm still waiting since they asked me for additional documents. I've been waiting for a withdrawal for almost 1 month.

Once again they reject the bank receipts, they ask me for photos of the cards I have used, it is the first casino to ask for so many personal cards. It is prohibited in Chile to share card numbers.

I have played in other casinos and they only ask to verify identity with the bank's ID and account number,

But 7slots-club.com is requesting physical plastics and I think it is a lot. It's been almost 1 month and I still can't withdraw my money. First it was because of the problem they had with withdrawals with visa and mastercard and now that I have to verify with so many papers. It's already a lot if it's my money that I earn. And they ask for so much information and we don't even know who is carrying out this... there is no information about them.

Dear Yanet62,

Thank you for your feedback.

I would like to draw your attention to the importance of verifying all documents and payment methods. To complete the verification process, please upload the following documents:

1) A photo of your bank cards with the following numbers: 434559****8258, 533187****5767, 522416****9012.

2) A photo of you holding these bank cards in your hands: 434559****8258, 533187****5767, 522416****9012.

It is very important not to crop the photos. Your bank cards should be fully visible in the photos.

Thank you for your cooperation.

Sincerely,

7Slots Casino

Hello, they are digital cards, I have already sent the photos and the bank receipts that these cards are mine. And I get rejected

Now I spoke to support and they asked me for everything again, now it's like the 10th attempt to send again everything they asked me for the first time about 6 months ago and it was successful validation.

Also add photos of digital cards and bank receipts.

I don't know what else to send to verify successfully.

Dear Yanet62, have you provided the casino with the requested documents according to their latest requirements, please?

Hello, the verification has already been approved.

I'm just waiting for my withdrawals

Thank you.

Thank you for the information. Please inform us once you have received the payments.

I still haven't received payments! They told me they have a date until the 19th... I'll wait

The money requested from my withdrawals was returned to my casino account.

I still can't get my money out.

Dear 7Slots Casino, could you please state the reason why the money was returned to the player's account?

Almost 1 month trying to withdraw!!! This already makes me very bad. NOW AGAIN TO WAIT 5 MORE DAYS SINCE THE PAYMENT PROVIDER DELAYS THAT, THEN YOU WILL TELL ME THAT THERE WAS AN ERROR AND IN THE END THEY WILL NEVER PAY. WHAT A DISAPPOINTMENT, SOMETHING LIKE THIS HAS NEVER HAPPENED TO ME AND I HAVE BEEN PLAYING IN THIS CASINO FOR A LONG TIME.

I'm waiting for the withdrawal again, no one gives a clear answer.

Only that the payment provider has the problem (technical failure) and has been waiting for more than 1 month.

Now make 1 withdrawal for the full amount per transfer as I don't have cryptocurrency accounts. I hope you can help me since they give me the same answers every day. It's exhausting

They just deposited the money to me.

Cost but it was achieved!!!

Thank you all.

For my part everything is now ok

Dear Yanet62,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru