The player from India had experienced a delay in his withdrawal, claiming that a month had passed since he requested his funds. His withdrawal request had been repeatedly cancelled after a week. The winnings had been accumulated without an active bonus. The casino had responded by successfully processing and crediting the payout of 3,000 INR to the player's account. However, due to the lack of a confirmation from the player regarding the resolution, the complaint was initially rejected. It was later reopened when the player confirmed that he had received the payment, resulting in the complaint being resolved.
7Slots Casino - Player's withdrawal is delayed.
Amount: 3,000 INR
7Slots Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
I requested for withdrawal but it's a month they still not give my withdrawal amount.
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11 months ago
Dear Jeevanpandav23,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
Hi Jeevanpandav23,
- Were your winnings accumulated with or without an active bonus?
- Was your account verified previously?
Thank you.
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11 months ago
Yes all things are done i chat with support they told every time.wait for few days and after a week it's get cancelled
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10 months ago
Hello Jeevanpandav23,
- Did you accumulate your winnings with or without an active bonus?
Thank you.
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10 months ago
Dear Jeevanpandav23,
We are pleased to inform you that the payout request for 3000.00 INR has been successfully processed and credited to your account.
Please log in to your account to verify the credited amount. If you have any questions or concerns regarding the transaction, feel free to contact our customer support team.
Thank you for choosing our services.
We appreciate your trust in us.
Best regards,
7Slots Casino
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10 months ago
Thank you very much, 7Slots Casino Team, for your assistance.
Dear Jeevanpandav23,
Could you please confirm that the issue has been resolved? Thank you in advance.
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10 months ago
Dear Jeevanpandav23,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
The player can reopen this complaint anytime.
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10 months ago
We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.
Player's additional comments:
I received my payment
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10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jeevanpandav23, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
