HomeComplaints7Slots Casino - Player’s withdrawal has been delayed.

7Slots Casino - Player’s withdrawal has been delayed.

Amount: $84,000 CLP

7Slots Casino
Safety Index:High
Submitted: 28 Aug 2023 | Case closed : 22 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Chile has faced a delay in his withdrawal process since August 13th with the casino blaming it on the external provider. The player stopped responding to our questions and comments, so we rejected the complaint.

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1 year ago
Translation

DESCRIBE THE PROBLEM











I made my deposit back on August 13th through two different methods. The same response as always. The external provider is delayed. So much so, that the provider's service quality is terribly deficient.

218/5000


PRIVATE INFORMATION

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1 year ago

Dear npuyolc, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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1 year ago
Translation

It is the first and second retreat. I had not withdrawn before, I asked if I had to send some documents, they told me no because it was little money. And if I have accumulated earnings with and without a bonus but those bonuses have already been paid.

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1 year ago
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Now out of nowhere and without authorization on my part they returned the funds to my almost 7slots account. No information, email message, explanation of what the problem was, etc.

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1 year ago

Do I understand correctly that all the funds you requested for withdrawals were returned to your gaming account? Have you requested another withdrawal?

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1 year ago
Translation

Yes, now I request several withdrawals, most of them of minimum amounts, and in all the ways in which it was possible, transfer, visa, bitcoin, ethereum, etc. And I also made a withdrawal request by bank transfer of $300,000 Chilean pesos, since they have never asked me for any identity verification information. So I'm waiting for what happens because now it's only Monday....

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1 year ago

Could you please be more specific regarding your withdrawal requests? How many withdrawals have you requested? When exactly did you request them? Have you been asked to submit your verification documents by the casino yet?

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1 year ago

Dear npuyolc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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