7Slots Casino - Player’s withdrawal delayed at 7Slots Casino.

7slots CASINO refuses to pay me my money. Despite sending photographs of my documents over 10 times, this casino keeps rejecting them, claiming they are not clear, which is untrue.

I have sent these exact same photographs to 1XBET CASINO, 22BET CASINO, SLOTTICA CASINO, JUGABET CASINO, and IZZI CASINO, and they accepted them without any issues, allowing me to withdraw money immediately.

I am tired of trying with 7SLOTS CASINO. I was never able to withdraw my winnings. They are only interested in deposits. This is a complete SCAM. It seems they are short on money and do not want anyone to withdraw, as I have read on this forum.

BEWARE OF THESE SCAM CASINOS

Dear Ignacio20240508,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ignacio20240508,

Thank you for your review.

I want to draw your attention to the fact that verification is a very important procedure on our site.

As I have checked, it is necessary to upload a selfie with your document and your bank cards in your hands. Also, it is necessary to verify your withdrawal method by uploading a confirmation that the bank transfer method belongs to you.

As I have checked, the selfie with your document is of very poor quality. The information on your documents isn't visible. Also, it is very important not to cut the photos.

Here are some recommendations:

Please take photos in better light

Put the documents closer to the camera

Use the main camera, not the front one

I have also noticed that you didn't contact us.

The fastest way to receive any help is to contact us via online chat.

Please feel free to contact us if you have any questions or need further assistance.

Best Regards,

7Slots Casino

First, I sent the same photographs to 5 different CASINOS and they accepted them, so they are of good quality.

Second, if I spoke to the chat to find out about the rejection of my withdrawal request, they told me that they only say what the page says, they do not give any argument for help, which for anyone is frustrating and tires anyone after sending the photos more than 10 times.

Third, I have made more than 200,000 thousand pesos in deposits to this casino and I have not been able to withdraw a single peso, I have only lost.

Fourth, I tried to make withdrawals which were rejected by the casino without notice, according to this casino because you can no longer withdraw to my VISA card.

Fifth, as I just mentioned, I sent the same photos to large casinos with a better reputation like 1XBet and they accepted me without a problem, they have automatic withdrawal, like any good casino.

I repeat, this 7slots casino does not want me to withdraw money that simply, I tried more than 10 times and they rejected the photos, they rejected the withdrawal through VISA without warning, I have been waiting for more than 5 months to be able to withdraw some money and no lose everything I have deposited.

After having made deposits in the same way, I ask who else would deposit in my name, if not me.

I will not insist any more, I will not play again, much less lose money in this casino, there are better casinos and they are transparent, they do not keep other people's money.

Hi Ignacio20240508,

• Could you please let me know your current active balance?

If you still have funds in your account that you wish to withdraw, you will need to complete the KYC verification.

• Could you please forward the selfies you submitted to the casino to petronela.k@casino.guru? I can review them and provide advice on how to improve them if needed.

Thank you.

Dear Ignacio20240508,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.