7Slots Casino - Player’s struggling to withdraw her winnings.

I am trying to make a withdrawal since May 9, after 12 days that they still did not pay me, I got them to cancel the withdrawal to request it again, 7 days have passed since I requested the withdrawal again and they do not deposit me, the customer service executive It does not give information about any problem, it responds very badly, it does not give deadlines, it just copies and pastes the same text that I will receive my money shortly and it does not want to cancel the withdrawal to try it with another bank account, it indicates that there are technical problems, I have sent Several emails to support and they do not answer them and it has been 3 days since I have been able to communicate with the chat either. The amount is $90,000 clp

Dear wmaisterow,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account is verified, I have previously made several withdrawals to the same bank account and they did not take more than 24 hours, they do not tell me what the problem is now, they just tell me that I should wait and wait.

The solution they gave me 12 days after requesting the withdrawal was to cancel it and do it again, I did it and now 7 days have passed since then and I haven't received my money either, I have requested the cancellation again to try another bank account but They deny me the action in customer service, alluding that it is not possible due to technical failures (the executive responds very badly and does not seem to want to provide solutions) by mail they do not respond

I just spoke to customer service and they give me the same response that they gave me 4 days ago, they don't want to pay, they don't want to cancel it

Dear wmaisterow,

We have received the information from our provider about your payment, and it turns out that it has not been processed. The reason is that you entered your card number instead of your bank account number when trying to withdraw funds.

We have already canceled this transaction and the amount has been returned to your account. We would like to instruct you to try again to withdraw funds, this time providing the correct details, including your bank account number.

Thank you, indeed the balance returned to my account and I made the withdrawal again, but the information that I made a mistake when entering the card number and not my account number is false since I take a screenshot of the data that I enter each time that I make a withdrawal in any casino (as a backup)

In any case, I appreciate your efforts since they refused to make the return to try again, I will let you know if they comply with me now and I leave you the capture of the previous withdrawal so that you can see that the data that I had entered was correct

Thank you, both sides, for the updates.

Dear wmaisterow,

Please keep me informed about any further developments. Looking forward to hearing from you.

Yes, I'll report there, so far nothing, they haven't even withdrawn the balance from my account, I hope it doesn't take long this time since I've lost patience

I will be waiting for the update patiently. Thank you.

I was finally deposited today in less than 24 hours from 7 slot's response, many thanks to casino guru for the efforts.

I am seriously thinking of not playing in this casino again, I loved it, and I had a lot of confidence in it, but on this occasion the main problem was the terrible attention from the customer service executive named Alejandro, due to his bad attention is that I don't have any left I want to play in this casino, because when you have a problem you expect deadlines and solutions and this executive doesn't do it and only makes you wait and wait, he doesn't have the will to help. On the other hand, the terrible support email, I sent more than 10 emails and they did not answer me. If it weren't for the complaint I made here, they would NEVER have solved the problem.

Thank you casino guru, bye bye 7slot casino

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, wmaisterow, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru