Dear Checho,
Thank you very much for submitting this complaint. I’m sorry for your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.
How long have you been playing in this casino? Do I understand correctly that you have made some successful withdrawals from the casino in the past already? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
Dear Checho,
Thank you very much for submitting this complaint. I’m sorry for your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.
How long have you been playing in this casino? Do I understand correctly that you have made some successful withdrawals from the casino in the past already? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika