7Signs Casino - Player’s deposit has never been credited to her casino account.

I deposited €30 on January 2, 2023 and the money still hasn't appeared in my casino account. I have inquired about it in the casino's chat, but I have not received any explanation. Is this casino that advertises itself as the best in the world a place to cheat. And how would I get my money back.

Dear annelisalecki1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear annelisalecki1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent a reply and a receipt to Petronela by e-mail today

I fully understand your frustration, annelisalecki1. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 21 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

thank you

Dear annelisalecki1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been in contact with the payment brokers but nothing has been clarified yet, there are two more parties that I will contact today, but if nothing comes out from there either, this will remain a complete mystery and my loss

I'm sorry to hear that there has been no update at all. Have you succeeded in contacting someone else in regard to this issue?

Dear annelisalecki1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have done everything I can but nothing has worked out. You just have to give up your money.

Thank you very much, annelisalecki1, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello annelisalecki1,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite 7Signs Casino to join the conversation.

Dear 7Signs Casino,

Can you please provide more information regarding the player's missing deposit?

Dear Customer,

Thank you for reaching out.

Would you be so kind as to provide us with proof of payment for the deposit in question? We will make sure to check it with priority when you send it. You can send it to support@7signs.com.

Best regards,

7Signs.com

2.1. and on January 3, 2023, I made several €30 payments through Trustly. However, since I have not been able to find out which of them are the 2 payments, one to 7Signs casino and one to SpinBetter casino, which have disappeared somewhere, and which have already taken a lot of time to find, I have decided to give up on the whole thing and swallow my losses. Thank you for your help in this matter.

Thank you for the response, 7Signs Casino.

Dear annelisalecki1,

I understand your frustration and understand that this whole situation has cost you time and nerves, but I want you to please understand that 7Signs Casino has thousands of customers and they receive thousands of transactions every day. Unfortunately, as no system is perfect these things happen. 7Signs Casino has so far been very helpful and we were able to solve almost all player issues/complaints. If you could please provide us with proof of payment for the deposit in question, I'm sure we would do our best to sort this out for you.

If you feel, you don't want to take this case further I can understand that. If you want us to close this complaint, please confirm this and we will not investigate further.

It must be said that there seems to be no benefit in continuing, so this matter remains unexplained

Dear annelisalecki1,

Well, we are happy to help you if you want, but if you are not interested in this anymore I can understand that and I will close the complaint. The decision is up to you, so please let me know what you would to do.

I guess we have to stop here

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

Michal

Casino Guru