The player from the United States had claimed that the casino had given him an unsolicited bonus which enforced max payouts, resulting in his winnings being confiscated. He had expressed dissatisfaction with this treatment. We had sought further details from him about the bonus and its conditions, but unfortunately, the player did not respond to our inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.
7BitCasino - Player's winnings were confiscated due to bonus terms.
Amount: $3,500
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
These thieves gave me a Bonus without asking. They don't tell you there are max payouts when receiving the Bonus....I think they do that to prevent you from winning big. They confiscate your winnings. Might be the worst "VIP" treatment I ever received.
Public
Public
7 months ago
Dear steve270882,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Can you please specify if you have used the bonus that you received from the casino? Also, please clarify if you were notified about receiving this bonus and specify whether it was a free no-deposit bonus or a deposit bonus. If it's possible, could you please send me a screenshot or a link to this particular bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
