7BitCasino - Player’s winnings confiscated due to geo-restriction.

They took my credit card info and let me deposit then I won.lkke 13,000 cashed put 3x and then they deactivate my account with almost $5,000.00 saying Americans aren't allowed to play at there casino but they will refund my money in my account if I take responsibility for the money ice done everything and then some they have asked of me at one point they tell me the funds have been withdrawn from there system and deposited to my account which is bull. Now there saying be patent and wait it's been over a week and they just keep shuffling me between departments with the bots filling in the emails

Dear Alaskanplayer907,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When have you registered an account in the casino?
• When have you deposited and played?
• Could you please share your communication from the casino regarding their decision to only return your deposits? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I opened the account around the 7th of June and played til about the 11th I sent you all emails and correspondence from 7bit. They initially said they would refund my money but haven't and now they keep putting me off.

Thank you very much, Alaskanplayer907, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you very much for the help. I don't know what else I could've done I mean if they didn't allow American players than why except my credit card info to begin with. Can you answer me this what can Peter do that you can not

Hi Alaskanplayer907,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite 7BitCasino to the conversation to participate in the resolution of this complaint.

Dear Alaskanplayer907 and Casino Guru Team,

Thank you for bringing this matter to our attention.

It is imperative for all players to carefully examine our terms prior to participating in any gaming activities to ensure compliance with local laws and regulations. Our policies, accessible directly from our website, explicitly state that each player holds the responsibility to determine the legality of their actions on our platform within their respective jurisdiction.

Our team understands the importance of timely payments and works diligently to ensure that all financial operations are processed as quickly as possible. Unfortunately, sometimes this process takes longer than usual. We would like to inform you that your refund has been successfully processed. Your funds should have already appeared in your cryptocurrency wallet.

It is our hope that our response will provide some clarity to the situation and reassurance that appropriate actions were being taken. If you have any further questions, please feel free to contact us.

Best regards,

7Bit Casino team

Yes I do see some of my money was returned ro My account 2500 but I had 4898 in Mt account so where is the rest of my money I mean to you 1400 is nothing but to me it is all I am asking is for the full amount in my account returned to me as promised by your casino several times is that to much to ask?

Hi all,

Thank you for your replies.

Dear 7Bit Casino team,

Will the player receive all their winnings?