Hi!
so i joined to 7bit casino on 26th of September. Used no deposit bonus (i get 877trx from free spins). I waggered this two days later. After I waggered money was cut off from about 5000-6000trx to about 650. That was sad but of course, I understand…
i made deposit 37.2trx and wanted withdraw money but then I find out that I can withdraw money from 1100 trx. I didnt have time for play so I left this account. I came back today (1.10.2023), won a little bit and made withdrawal request of 2300 trx. It was discarded and the reason is that their system has discovered that I have duplicate account. Well.. its my first account. Nobody use my laptop or wifi. So its not true.
for my question about evidence on that Ive got only question like this:
"Dear Player,
Thank you for your reply.
We sincerely apologize if our capabilities are limited. We are actively working on improving our services and functionalities to better meet your needs. Your feedback is invaluable to us. If you have any specific suggestions or requests for improving our support, please feel free to share them with us. We are always ready to listen and enhance our services to better align with your expectations.
Feel free to contact us anytime if you have any questions."
so yeah, they can always said that youve got duplicate account, STEEL your money and move on.
Its not a big money but still, its funny and disgusting.
by the way, after my deposit I get 50 free spins and this bonus is still on my account. If ive got duplicate account and cant use bonuses, why they dont cancell them? Are they waiting my play? Great, its better steel your players winngins not cancell bonuses before they start play🤣
Hi!
so i joined to 7bit casino on 26th of September. Used no deposit bonus (i get 877trx from free spins). I waggered this two days later. After I waggered money was cut off from about 5000-6000trx to about 650. That was sad but of course, I understand…
i made deposit 37.2trx and wanted withdraw money but then I find out that I can withdraw money from 1100 trx. I didnt have time for play so I left this account. I came back today (1.10.2023), won a little bit and made withdrawal request of 2300 trx. It was discarded and the reason is that their system has discovered that I have duplicate account. Well.. its my first account. Nobody use my laptop or wifi. So its not true.
for my question about evidence on that Ive got only question like this:
"Dear Player,
Thank you for your reply.
We sincerely apologize if our capabilities are limited. We are actively working on improving our services and functionalities to better meet your needs. Your feedback is invaluable to us. If you have any specific suggestions or requests for improving our support, please feel free to share them with us. We are always ready to listen and enhance our services to better align with your expectations.
Feel free to contact us anytime if you have any questions."
so yeah, they can always said that youve got duplicate account, STEEL your money and move on.
Its not a big money but still, its funny and disgusting.
by the way, after my deposit I get 50 free spins and this bonus is still on my account. If ive got duplicate account and cant use bonuses, why they dont cancell them? Are they waiting my play? Great, its better steel your players winngins not cancell bonuses before they start play🤣