The player from Arizona was frustrated because a promoted daily cashback offer for VIPs had been cancelled without notice. He had contacted the Complaints Team for assistance. The player had provided correspondence with the casino to the team for review. However, before the team could intervene, the player informed them that the issue had been resolved by the casino. TWe then marked the complaint as 'resolved' in our system.
7BitCasino - Player’s promised bonus was cancelled.
Amount: $9,000
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
These thieves! They promoted a daily cashback for their "VIP's". Then they cancel the promotion with no notice. I deposited thousands and was due 20% back. I am asking for the full refund as I would not have continued to play had I been notified.
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3 months ago
Dear steve270882,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.
Please understand we don't consider a denied cashback as a valid reason for a refund of lost funds and won't ask the casino on your behalf for a refund based on this reason.
Please allow me to ask you a few questions, so I can better understand the situation.
- Did the casino explain why they won't be crediting you a cashback?
- If there is any correspondence between you and the casino regarding the issue, please forward it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Hi Tomas...they had a daily cashback reward of 15%. They told me they scratched that bonus after I requested it. They gave it to me on Monday but not on Tuesday even though they said they scratched it over the weekend.
They gave me no notice or anything. They just cancelled after I qualified. Does this still qualify for you requesting from them?
If so, yes I have correspondence, let me know if I should email them.
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2 months ago
Yes, please send me the correspondence so we may understand the circumstances of the situation in more detail.
My email is tomas@casino.guru
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2 months ago
Dear steve270882,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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