7BitCasino - Player's deposit has not been credited.

I made a BNB deposit into my account and it hasn't appeared. I entered the chat to complain, first they argued that I sent the deposit to the wrong address. I provided the hash for them to verify and until now they are telling me to wait. It's extremely difficult, I am devastated. I deposited because the bonus offer was attractive but now the amount hasn't appeared and hasn't been refunded either.

Dear luizacarvalho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I already made a deposit before, the same thing happened on the website, it didn't go down, I complained in the chat, the amount appeared in the balance, it's not the first time, this happens on 7 bitz 😞

I can see that you were notified about not including a MEMO ID when making your deposit and that the amount deposited is too low for recovery. Were you aware of the omission of the MEMO reference when you made the deposit?

Dear luizacarvalho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn't know about the Memo, not only did I put the wallet address, but the address is yours, you can very well return the balance to my account at 7bit casino

My sole recommendation would be to ensure that you provide all essential details when making deposits at this casino, especially considering this isn't the first occurrence of such an issue. Unfortunately, we cannot penalize the casino for a mistake that originated from your end.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear luizacarvalho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok, I'll wait, thank you

The player has been informed that our assistance is not possible, as she failed to provide all the necessary information when placing her deposit.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.