The player from the United States reported that his casino account had been unexpectedly disabled despite him having spent thousands of dollars. No explanation had been given. The player confirmed he had never been asked for KYC verification and that he had made successful withdrawals in the past. He had communicated with the casino's customer service about the account issue, but despite their response, he claimed they refused to acknowledge their mistake. We requested further details from the player to investigate the issue, but the player did not respond to our messages. Consequently, we were unable to investigate further and had to reject the complaint.
7BitCasino - Player's account has suddenly been disabled.
Amount: $20,000
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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10 months ago
Out of nowhere, my acound was diabled. I have no clue why. I spent thousands to achieve the level and perks I had. No explanation
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10 months ago
Dear steve270882,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino?
When was the last time you communicated with customer support and what was it about?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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10 months ago
I was never asked for KYC. Yes, I have had a couple of successful withdrawals. I communicated with Customer Service about being disabled, they finally got back to me but reset all my balances to Zero. They responded but refuse to acknowledge their mistake.
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10 months ago
Could you please specify how customer support responded? Have you received any explanation as to why your account was disabled? Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Alternatively, you may post screenshots here.
