7BitCasino - Player experiences promotional issues and leveling up problem.

Hi there, unfortunately because of refusing to connect me with a supervisor of 7bitcasino.com by their live support team I forced to take action once again here, the issue is related to free spins amount with deposits via their promotion channel on telegram, the guarantee for receiving amount of 110 free spins were mentioned 20 usd and I deposits 22 usd [in doge crypto] but the related free spins isn't issued and after contacting the support she refuse for adding it with reason the related amount is 300 doge, I explained to her for understand their way with crypto what is exchange rate and explained to her with example , I said think doge were decreased and price of its be 0.001 then 300 doge is 3$ otherwise if Rais to 1$ then 300 doge is 300 usd so the base amount of calculate is the price of live time as same as always is were, but really she have no knowledge about their business and after 2 hours wasting my time closed the chatt, furthermore there were another issue with lvl up because of updating in new versions the comp point xp is increasing to 30000 from 18999 [ for lvl 5] , I were at lvl 5 and u have 14581 xp when reaching next lvl were at 18999 but in new versions it is just raising the xp hash and my point is don't effect and hangout at the previous 14,581 instead of 24,301 whatever, it is so hard to explain to some one when she/he don't want to understand nor didn't understand.

Dear Koule,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

I understand your frustration, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Regarding the comp points, we regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. Casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

I apologize for not being able to provide more assistance in resolving this case. Please let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Hi dear,

Thanks for your reply,

Kindly note about the unacceptable reason that the support channel on 7bitcasino.com replied, this issue several times happened which can be claimed in live chatting, but this one because of lack of knowledge one of their support and excuses doesn't solve, she said I should to deposit 300 doge for bonus while this 300 doge was related to period of equally 20$, but she doesn't knew what was exchange rate at all , I was eligible for the bonus but she refused ,

I deposit 128 doge which were equal to 22 $. What ever if you think it's not something that worth the following up I respect you.

I understand your frustration. However, it's important to consider that live chat support is sometimes outsourced, and agents may represent multiple casinos simultaneously. Therefore, we recommend adhering to the Terms and Conditions rather than solely relying on live chat advice.

Regarding your VIP level in the casino, please understand that we are unable to influence or intervene in these matters. As such, we regret to inform you that we are unable to further assist you with this complaint and it will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.