HomeComplaints77 Jackpot Casino - Player’s withdrawal has been delayed.

77 Jackpot Casino - Player’s withdrawal has been delayed.

Amount: €461

77 Jackpot Casino
Safety Index:Very low
Submitted: 01 Nov 2021 | Resolved : 10 Nov 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Finland has requested a withdrawal more than three months ago but didn't receive payment. The complaint was successfully resolved.

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2 years ago
Translation

I have been waiting for money for 3 months and there will always be vague explanations from week to week. No doubt changed owners and probably now a scamcasino.

Automatic translation:
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2 years ago

Dear Virpi,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago
Translation

The withdrawal status is currently "allocaded" but I bet the withdrawal will wait again. I have used the card as a deposit

Automatic translation:
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2 years ago

Thank you very much, Virpi, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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2 years ago

Hello Virpi,


I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 77 Jackpot Casino to the conversation to participate in the resolution of this complaint.

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2 years ago

We would like to ask 77 Jackpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Waiting for approval
Waiting for approval
2 years ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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2 years ago

Dear Virpi,


I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help

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