The player from Finland has requested a withdrawal more than three months ago but didn't receive payment. The complaint was successfully resolved.
77 Jackpot Casino - Player’s withdrawal has been delayed.
Amount: €461
77 Jackpot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
77 Jackpot Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I have been waiting for money for 3 months and there will always be vague explanations from week to week. No doubt changed owners and probably now a scamcasino.
Automatic translation:
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3 years ago
Dear Virpi,
Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.
Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
The withdrawal status is currently "allocaded" but I bet the withdrawal will wait again. I have used the card as a deposit
Automatic translation:
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3 years ago
Thank you very much, Virpi, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Virpi,
I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 77 Jackpot Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
We would like to ask 77 Jackpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Dear Virpi,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help
