The player from Brazil has requested withdrawal a week ago. It has been pending since. After a closer examination, we ended up rejecting this complaint as unjustified.
5plusbet Casino - Player’s withdrawal has been delayed.
Amount: 3,000 руб
5plusbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I requested a withdrawal last Friday and has been pending ever since.
Automatic translation:
Public
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3 years ago
Dear Simone,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
I will set the timer for additional 4 days and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you very much, simone, in advance for your patience.
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3 years ago
Hello Simone,
Have there been any developments since our last conversation?
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3 years ago
Translation
Hello,
There was no evolution. I asked to cancel my withdrawal and the moment the attendant was canceling, he simply told me that my withdrawal had been returned, and that it appeared on my account as pending. I asked why and he said they had a payment processor error.
To sum up: I threw the balance and lost, I will not deposit on this site anymore and I am surprised that this site is being evaluated so well here, when in fact they are screwing up to pay the withdrawal requests.
I realized that I am not the only one to complain about the delay in the payment process. I ask you to reevaluate, as I no longer feel safe playing on this site.
Thanks for listening.
Automatic translation:
Public
Public
3 years ago
Since you have played your winnings, I’m afraid, there is not much we can do for you. As I mentioned earlier, please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.
