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I requested a withdrawal last Friday and has been pending ever since.

Solicitei um levantamento sexta feira passada e está pendente desde então.

Dear Simone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thanks for the feedback.

I'll wait

Obrigada pelo retorno.

Vou aguardar

I will set the timer for additional 4 days and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you very much, simone, in advance for your patience.

Thanks. I'm still waiting

Obrigada. Estou aguardando ainda

Hello Simone,

Have there been any developments since our last conversation?

Hello,

There was no evolution. I asked to cancel my withdrawal and the moment the attendant was canceling, he simply told me that my withdrawal had been returned, and that it appeared on my account as pending. I asked why and he said they had a payment processor error.

To sum up: I threw the balance and lost, I will not deposit on this site anymore and I am surprised that this site is being evaluated so well here, when in fact they are screwing up to pay the withdrawal requests.

I realized that I am not the only one to complain about the delay in the payment process. I ask you to reevaluate, as I no longer feel safe playing on this site.

Thanks for listening.

Olá,

Não houve nenhuma evolução. Pedi para cancelarem meu levantamento e no momento que o atendente foi cancelar, simplesmente me disse que meu levantamento tinha sido devolvido, sendo que aparecia na minha conta como pendente. Perguntei o motivo e ele disse que estavam com erro no processador de pagamento.

Ressumindo: Joguei todo o saldo e perdi, não depositarei mais nesse site e fico surpresa desse site estar sendo tão bem avaliado aqui,quando na verdade estão enrolando para pagar os pedidos de levantamento.

Percebi que não sou a única a reclamar na demora do processo de pagamento. Peço que reavaliem, pois não me sinto mais segura de jogar nesse site.

Obrigada pela atenção.

Since you have played your winnings, I’m afraid, there is not much we can do for you. As I mentioned earlier, please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.