5Gringos Casino - Player complains that he didn’t receive cashback bonus.

yesterday i won the trophy for $7500 deposited, which is $3000. I haven't received the bonus credit to my balance and spent nearly 6 hours on live chat, without any avail.

Image 1 and 2 is from the 22nd September. Since then, i have made 13 transactions and the site said it has been reached, with all the animations, but without my bonus into my balance. Image 4 is what they said yesterday, today i recharged another $200 and still nothing. The site says its completed on my account and the bonus should be credited automatically. Its obvious they are f*****g me around, they haven't responded to my emails or live chat(they don't respond). Where's my $3000 bonus(its without wager, accredited to the balance of my account)?

Dear 4playin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? Could you please forward the exact link to the promotional offer? I would like to check the bonus terms and conditions.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

No never claimed any bonuses. Have won in the past, but never withdrew the winnings because i just play for fun. I kept on recharging with this site, even though i was getting sick of the games because of the $3000 bonus offered, and i was close to completing the achievement.

To get a clear picture of how to complete these trophies and get the bonus, i asked the agents for clarification, whom all have said the same thing, when the deposit amount has been fulfilled, the bonus will be added to my account

Dear 4playin,

Could you please forward the exact link to the promotion? Thank you very much in advance.

https://5gringos1.com/au/trophy

BECAUSE OF THE VAUGENESS OF THE RULES, I ASKED SEVERAL AGENTS IN THE LIVE CHAT FOR CLARIFICATION OF THE RULES, TO WHICH THEY REPLIED WHEN I REACH THE DEPOSIT AMOUNT, THE $3000 WOULD BE ACCREDITED TO MY BALANCE, WHICH DIDN'T HAPPEN

Thank you, 4playin, for the clarification. Could you please confirm that you have collected all the Trophies?

Have you saved any screenshots of it, please?

NO I HAVEN'T COLLECTED ALL TROPHIES. ALL THE OTHER TROPHIES RELEASE THE PRIZE UPON COMPLETING THE TROPHY, AND I COLLECTED THE PRIZES FOR THE OTHER TROPHIES IN THIS WAY. THIS IS WHY I ASKED FOR CLARIFICATION FROM THEM, BECAUSE THEY KNOW THE RULES, AND WITH THE VAGUE DESCRIPTION OF THE PROMOTION AND PRIZES, FROM MY EXPERIENCE WITH THESE SITES, THIS LEAVES ROOM FOR THEM TO PLAY GAMES WITH THE PLAYERS. ITS ALWAYS GOOD TO GET CLARIFICATION FROM THEM WHEN YOU DON'T REALLY UNDERSTAND TERMS AND CONDITIONS OF PROMOTIONS. THE AGENTS KNEW WHAT WAS COMPLETED AND WHAT STAGE OF TROPHIES I WAS ON WHEN I ASKED THEM FOR CLARIFICATION, TO WHICH THEY SAID I WILL RECIEVE IT UPON THE TROPHT COMPLETION. THE AGENT EVEN WENT SO FAR AS TO STATE THAT HE THINKS THEIRS AN ERROR ON THEIR SIDE AND I SHOULD HAVE BEEN PAID THE BONUS.

AS YOU CAN SEE FROM THE LIVE CHATS, EVERY RESPONSE FROM THEM HAS BEEN ASBOUT RECHARGING AND THAT I HAVENT MET THE AMOUNT REQUIRED TO UNLOCK THE BONUS. THIS IS EVERY RESPONSE, WITH NOT 1 RESPONSE TELLING ME I HAVE TO COMPLETE ALL TROPHIES TO GET THE $3000 BONUS, WHICH IS A TROPHY ON ITS OWN, AND IS NOT A PRIZE FOR COMPLETING ALL TROPHIES. -> OTHERWISE, ALL THESE AGENTS WOULD HAVE SAID SO, BUT NOT EVEN 1 AGENT SAID THIS. THIS IS JUST ANOTHER VERBAL FROM THESE SCAMMERS.

THIS CASINO IS A JOKE. YOU CAN'T EXPECT TO GET PAYED OUT FOR WINNINGS IF THEY DON'T EVEN GIVE YOU THE BONUSES THEY OFFER. EVERYTHING THEY SAID WAS JUST SO I CAN KEEP RECHARGING

5 GRINGOS CASINO IS A SCAMMER SITE, TAKES YOUR MONEY WITH NO REGARD FOR WINNINGS

Thank you, 4playin, for your replies. Please understand that in order to get the reward, you have to collect all the trophies. This condition is clearly stated in the bonus terms.

If you haven't collected all the Trophies, I'm afraid you won't be eligible for the Prize pool. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

IF THESE ARE THE RULES, AND THEY ARE SO CLEAR LIKE YOU SAY, HOW COME NOT 1 AGENT SAID THIS? DO YOU KNOW MORE THAN THE AGENTS THAT WORK THERE? ITS RIDICULOUS FOR YOU TO TELL ME WHAT THE BONUS IS WHEN THE AGENTS CAN'T EVEN TELL ME WHAT IT IS!

IF YOU CANT DO NOTHING, THAN YOUR USELESS AS A MODERATOR,

IT'S CLEAR THEY SAID FALSE THINGS IN ORDER TO GET ME TO RECHARGE, IN ANTICIPATION OF A 3K BONUS, WHICH THEY SAY, WILL BE CREDITED TO MY ACCOUNT WHEN THE DEPOSIT AMOUNT IS REACHED. THIS SHOULD BE CLEAR FROM THE CHAT SCREENSHOTS.

YOU CAN SEE THEY SCAMMED ME, YET YOU SAY YOU CANT DO ANYTHING? WOW! YOU MUST BE ON THEIR PAYROLL, I CAN TELL BY THE RATING OF 81/2, WHEN ALL REVIEWS ARE 1 AND 2 STARS..

I just read the Terms and conditions. We are on no one's payroll. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. 

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear 4playin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have read the terms and conditions of these bonuses offered by this casino, and it's certainly not clear at all, vague at best, about the conditions set as conditions to be met to qualify and receive the bonuses. It should be clear to you that the agents lied in order to make me recharge, with a false promise of $3k after ive reached a certain amount from deposits. This is a violation, where i was clearly promised by 6 agents that i would receive the bonus after depositing the amount of $7500 Aud, which i did deposit. After reaching the deposit amount, which is what you must pass to the trophy and $3k bonus. I have also watched videos on youtube- channel - Random Michael

who have received the bonus after depositing $10,ooo into their accounts instantly.

If your not on 5gringos payroll, like im sure you are, then do the right thing this site is a bunch of dirty scammers and this couldn't be clearer from the chats.(please look above)

I was scammed a $3000 bonus after depositing $7500 and you keep making unjustified claims like you've read their t&c's. Can you tell me where any business in the world, whether online or not, can lie blatantly in order to receive a benefit, mainly money, with a false promise of return? Is this the same rule for all these gambling sites, that they can offer whatever and abide by these set conditions whenever they choose to or not to?

Aren't we lucky that other gambling sites don't work the same way, otherwise the whole online gambling industry would be one GIANT SCAM!

My complaint unjustified? Yea if you're on their payroll, but if you're an honest moderator who's trying to resolve my complaint fairly, why are you brushing aside the lies to make me recharge to $7500 with a bonus of #3k which i didn't receive, which was promised to me by over 6 different agents of 5gringos casino. What are you reading exactly? Are you a moderator for online players who have been scammed from these sites or are you a moderator for these sites to bluff down complaints and make it look like this is a regulated part of this site, when it clearly isn't. Do you like being lied to? what would you say if you were promised this only to receive lies and a closed account

It's been how long and all you've done is read terms and conditions?? Have you contacted this scamming site to resolve my issue?

I am of the strong opinion you are on the 5gringos payroll, that's why this examing of the case you do is very casual. This is why you stick up for these scammers when it's clear they violated codes of conduct and refuse to pay thee sum of $3000 thats owed to me. Do they pay you to keep gamblers at bay, a phony process just to shut gamblers up? I feel like your silly replies are buying time, wasting until i get sick of your crap and don't reply?

Your a USELESS moderator, why don't you just go get a job at 5gringos champ because you act like you work for them already!

Time Wasters, you actually help these sites scam gamblers

ive screenshotted this complete chat and i will also shame you on youtube if you don't do the right thing. We will let the world judge who you are!

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.