The Irish player, who had a verified account, experienced delays in the withdrawal process. The player's withdrawal request had been rejected multiple times due to verification issues. After corresponding with the Complaints Team, the issue was eventually resolved. The player then inquired about how to disable their account. The Complaints Team advised the player to contact the casino directly to request account deactivation.
50 Crowns Casino - Player is experiencing delayed withdrawal after account verification.
Amount: €850
50 Crowns Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Account is verified and still waiting on withdrawal to be processed. Withdrawal was rejected several times within mins due to account verification and since it had been verified I heard nothing regarding the withdrawal. Just getting the same speech over and over again. I wouldn't recommend this site to anyone.
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2 months ago
Dear kllydalziel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 months ago
Yes my account is verified, I was tod yesterday It will be done today,. Just to clarify most withdrawals are processed in 24 to 48hrs.
I joined the site in question as it advertised itself as having fast payouts .
Regards,
Kelly.
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2 months ago
Hello kllydalziel,
- Have there been any developments since our last conversation, please?
Thank you.
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2 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kllydalziel, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: If you wish to deactivate your 50 Crowns Casino account you need to contact the casino directly and state the reason why you wish to have your account closed and for how long.
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