50 Crowns Casino - Player accuses casino of rigging games.

I've never seen such a dishonest and thieving casino before! I made a deposit of 1800€ with bets ranging from 0.15 to 3€ and not a single chance to play! They tell me it's about luck, but whenever I test the casino in fun mode I manage to play, however when I test with real money and made around 2500 spins, not a single bonus or free spins was awarded! I got 1 bonus win? 15€. You're telling me that this casino has a rating of 8.1/10? I dare say that they're thieves and that their games are rigged.

Dear Alba696,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me.

• My email is tomas@casino.guru

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Alba696,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

total deposits since I registered: €10,000 I never got to €500 thank you but it's not a question of luck this casino is rigged when I ask them for a statement of deposits they tell me that I just have to look at the account

I understand your frustration, however, if we are to investigate such an allegation we'll need pertinent proof.

Please forward me your gaming history in the casino so we may review it.

You may request the game history (betting history) from the casino support. Please forward the information to my email at tomas@casino.guru

Dear Alba696,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your message.

Unfortunately, the information you sent is not what I requested.

Gaming history should show your bets made on games and consecutive outcomes. From the list of bets and outcomes, the RTP (return to player) can be checked.

Please send me this information for review. I apologize for the delayed response.

I have my account bloked

Could you please advise why your account was blocked?

Have you requested a block yourself or was that a decision of the casino?

Was there any withdrawable balance on your account?

Dear Alba696,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.