HomeComplaints4raBet Casino - Player's deposit has not been received by the casino.
4raBet Casino - Player's deposit has not been received by the casino.
Amount:
1,240 INR
4raBet Casino
Safety Index:High
Safety Index
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Submitted:
06 Sep 2024
Case opened
Current status
Waiting for casino to reply
4d 12h 12m 44s
Case summary
2 days ago
The player from India has a problem with a deposit of 1240 rupees made to 4rabet on July 26, which has not been credited to his account. After confirming with his bank that the payment was successful, 4rabet still claims to have not received the deposit.
The player from India has a problem with a deposit of 1240 rupees made to 4rabet on July 26, which has not been credited to his account. After confirming with his bank that the payment was successful, 4rabet still claims to have not received the deposit.
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Do I understand correctly that your bank requested a chargeback of your deposit? A chargeback occurs when your bank requests to reverse a transaction due to an issue with the payment. In your situation, the deposit you made to the casino was not received by them. As a result, your bank has asked to cancel the transaction and return the money to you. This process ensures that if the funds didn’t reach the casino, they are credited back to your account.
Has the lost deposit been returned to your bank account after 10 days of the bank's chargeback request?
Have you made any successful deposits to this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear mrgabbar141107,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Do I understand correctly that your bank requested a chargeback of your deposit? A chargeback occurs when your bank requests to reverse a transaction due to an issue with the payment. In your situation, the deposit you made to the casino was not received by them. As a result, your bank has asked to cancel the transaction and return the money to you. This process ensures that if the funds didn’t reach the casino, they are credited back to your account.
Has the lost deposit been returned to your bank account after 10 days of the bank's chargeback request?
Have you made any successful deposits to this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Sir, when I talked to the bank, they said that the chargeback request has been cancelled because the merchant said that we have added the deposit to the user's account.
But when I was telling this to 4rabet , they said that we have not received any funds.
I tried this casino for the first time after seeing its rating on Casino Guru. I thought it would be a good site but they are not adding any deposit.
I made a deposit on this website on 26th July. Today is 6th September and I have not received any funds From The Bank And it Has Not been added to my 4rabet account.
I have received a mail from the bank regarding this case, please check the attached screenshot
Please Help Sir 🙏
Sir, when I talked to the bank, they said that the chargeback request has been cancelled because the merchant said that we have added the deposit to the user's account.
But when I was telling this to 4rabet , they said that we have not received any funds.
I tried this casino for the first time after seeing its rating on Casino Guru. I thought it would be a good site but they are not adding any deposit.
I made a deposit on this website on 26th July. Today is 6th September and I have not received any funds From The Bank And it Has Not been added to my 4rabet account.
I have received a mail from the bank regarding this case, please check the attached screenshot
Thank you for the information. Please send me your bank statements for the months of July, August, and September. My email address is veronika.l@casino.guru.
Thank you for the information. Please send me your bank statements for the months of July, August, and September. My email address is veronika.l@casino.guru.
Could you also forward me the original email you received from your bank regarding the chargeback (veronika.l@casino.guru)? You posted a screenshot here, but I would like to see the entire email. Also, please send me all the communication between you and the casino regarding your lost deposit and all the other evidence that could be considered important. Thank you for your patience and cooperation.
Thank you for the bank statement.
Could you also forward me the original email you received from your bank regarding the chargeback (veronika.l@casino.guru)? You posted a screenshot here, but I would like to see the entire email. Also, please send me all the communication between you and the casino regarding your lost deposit and all the other evidence that could be considered important. Thank you for your patience and cooperation.
Thank you, but you have not forwarded me the email from your bank. You sent it here already as a screenshot, however, I would like to see the entire original message. Thank you for your understanding and your cooperation.
Thank you, but you have not forwarded me the email from your bank. You sent it here already as a screenshot, however, I would like to see the entire original message. Thank you for your understanding and your cooperation.
Thank you very much, mrgabbar141107, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, mrgabbar141107, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you, your bank statement for the last 3 months has been forwarded to our department for review, we will give you a response shortly. Thank you for your understanding and waiting
Dear mrgabbar141107,
Thank you, your bank statement for the last 3 months has been forwarded to our department for review, we will give you a response shortly. Thank you for your understanding and waiting
I would like to kindly request an extension on the case timeframe, as our accounting department is currently working to resolve the payment issue with the player. We appreciate your understanding and cooperation in this matter.
Dear Mirka,
I would like to kindly request an extension on the case timeframe, as our accounting department is currently working to resolve the payment issue with the player. We appreciate your understanding and cooperation in this matter.
We have received a reply from our bank that this deposit has not been received by us. This means that you need to contact your bank and inform them that the payee has not received the payment and you want to return it.
You need to apply for a refund for the unreceived payment
Dear mrgabbar141107,
We have received a reply from our bank that this deposit has not been received by us. This means that you need to contact your bank and inform them that the payee has not received the payment and you want to return it.
You need to apply for a refund for the unreceived payment
Could you please clarify, if we understand it correctly, that you credited 1240 INR to the player's casino account, and he then played it through?
Can you please send me a screenshot of his account transactions history, where it would be possible to identify the player for example by his e-mail address? (You can cover any other sensitive data not needed for investigation).
Thank you for your cooperation.
Dear 4raBet Casino,
Could you please clarify, if we understand it correctly, that you credited 1240 INR to the player's casino account, and he then played it through?
Can you please send me a screenshot of his account transactions history, where it would be possible to identify the player for example by his e-mail address? (You can cover any other sensitive data not needed for investigation).