4raBet Casino - Player's deposit has not been received by the casino.

I had deposited 1240 rupees on 4rabet on 26th July but these people have not added my deposit till now.

When I spoke to their customer support, they told me that Your payment has not arrived and they told me to talk to my bank. 

Then I talked to my bank, my bank raised a chargeback complaint and after 10 days the bank told me that the payment was successful. 

When I spoke to 4rabet again, he said that I have not received any payment and he has not added my deposit yet. 

Please Casino Guru you are the one who can do something.

Dear mrgabbar141107,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Do I understand correctly that your bank requested a chargeback of your deposit? A chargeback occurs when your bank requests to reverse a transaction due to an issue with the payment. In your situation, the deposit you made to the casino was not received by them. As a result, your bank has asked to cancel the transaction and return the money to you. This process ensures that if the funds didn’t reach the casino, they are credited back to your account.

Has the lost deposit been returned to your bank account after 10 days of the bank's chargeback request?

Have you made any successful deposits to this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Sir, when I talked to the bank, they said that the chargeback request has been cancelled because the merchant said that we have added the deposit to the user's account.

But when I was telling this to 4rabet , they said that we have not received any funds.

I tried this casino for the first time after seeing its rating on Casino Guru. I thought it would be a good site but they are not adding any deposit.

I made a deposit on this website on 26th July. Today is 6th September and I have not received any funds From The Bank And it Has Not been added to my 4rabet account.

I have received a mail from the bank regarding this case, please check the attached screenshot

Please Help Sir 🙏

Thank you for the information. Please send me your bank statements for the months of July, August, and September. My email address is veronika.l@casino.guru.

Dear , Sir

please Check Your Email I Send You My Bank Statement Please Check

Thank you for the bank statement.

Could you also forward me the original email you received from your bank regarding the chargeback (veronika.l@casino.guru)? You posted a screenshot here, but I would like to see the entire email. Also, please send me all the communication between you and the casino regarding your lost deposit and all the other evidence that could be considered important. Thank you for your patience and cooperation.

i Sended All The Details Please Check Your Email

Thank you, but you have not forwarded me the email from your bank. You sent it here already as a screenshot, however, I would like to see the entire original message. Thank you for your understanding and your cooperation.

i Sended All The Details Please Check Your Email

i Sended All The Details Please Check Your Email

Thank you very much, mrgabbar141107, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.