The player from India had deposited money into the casino, but the funds were not credited to his account. Despite multiple communications between the player, the Complaints Team, and the casino, it was determined that the funds had been sent to another merchant, as indicated by the casino's evidence. The Complaints Team, after thorough review, concluded that the complaint had to be denied, stating that the funds were not received by the casino. The player was advised to reach out for further assistance if needed in the future.