4raBet Casino - Player's account was blocked after unsuccessful verification.

Hello sir, mam my account is blocked due to varification but i upload my own documents and suddenly my account is blocked...4rabet support team said your account is blocked and you don't withdrawal your ammount.. please check my request sir ..thank you

Dear Lado,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please specify which documents you sent for verification? Please forward me the documents you provided the casino with. My email address is veronika.l@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

I send you my documents please check

Did you upload only one photograph of the front of your Aadhaar Card for verification, or did you submit other identity documents as well?

No mam,I upload only my adhar card front side photo....and I am not uploading any other documents

Could you please specify if you submitted the correct personal data in your casino profile? Did you provide the casino with the same personal information as there is on your Aadhaar Card?

Please forward me all the emails you received from the casino regarding your verification and your subsequent account closure at veronika.l@casino.guru. Thank you.

Yes I am upload my adhar card

And casino send me this mail

Thank you very much, Lado, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Lado!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thank you mam please find the problem and unblock my account... thank you mam

Hello sir thank you for helping...my account is successfully unblocked....

But sir I withdraw my fund 15/8/2024 and my withdrawal still in process please check my request

Good afternoon!

We don't have a user with the email that was specified by the person who sent this complaint, please clarify the correct email.

Regards,

4rabet team

Dear Lado,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.