4raBet Casino - Player’s account is blocked after winning.

Sir I have my first experience on 4rabet casino they showed attractive bonus and i fell into trap , recently I show promotion of them ,claim 400 percent bonus is aviator with only 40x wagering so I decided open account, and made deposit worth 9000 and it was quite easy to win with bonus in aviator game . Finally after completion of term and condition I reached at balance of 17926 , now I taken I withdraw but they rejected asking for automatic kyc ,I did it and my account verified , then I again initiated withdraw but after some 15 hour I got email that my account I temporarily "blocked" due to "verification fail and also I am not able to login now. I tried to online chat the are saying my account is permanently ban due to multiple account . Now I m in shock , they made us fool bh showing attractive bonus .and when we win they block us , I don't understand why you rated him so high ,everyone experiencing problem in this casino as I read reviews . Now I made contact to you that why here deffernece in opinion of department of 4rabet email department said it is temporarily blocked chat suppt saying peermanent bann. What should I do now ? Can I get evidence of multiple account if I made acoording to chat support , or should I start recertification process as email daprment wrote ,but how can I start verification. Please help me to ask answer from team .thank you

Dear shekmdb, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is this the first time you registered an account in 4raBet Casino?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to access the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

This is my first I'd on 4rabet

I do study in library and used public ip ,in which 300 student do study . But not mean they created account on 4ra bet . And also may be someone created but nowhere it is said that I can't connect to public library , it is obvious to connect , for example if you work on office you also would be connect to your office wifi so don't mean team will block .

But it is less chance that someone opened account on 4rabet bcs all are student in my library .

I don't use vpn .

I want evidence of multiple account .

And if you want I can provide you proof that I used Librsry wifi to use my laptop if someone else created account

They are not providing evidence if multiple account created , since it was my first account on 4rabet they can't provide me the evidence I think bcs of I won with bonus so they blocked my account .

If they not gona return me atleast my deposit I will complain to liscence authority . Can you please upload their liscence authority name and contact detail . If they will not return my fund I will contact them.

Before we proceed with your case, please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.l@casino.guru.

Regarding the licensing authority, 4raBet Casino operates with a license issued by Gaming Curacao. The only option that seems to be available to players is to submit a complaint by email to complaints@gaming-curacao.com. If you are contacting the licensing authority, please let me know. We will stop investigating your complaint, as we do not interfere with regulatory investigations. Thank you for your understanding.

You first investiget to yourself if 4rabet not gona solve issue or not going to provide me evidence then I will complain to authority later. They should return my deposit atleast . I know since I won with bonus so they blocked me .

Thank you very much, shekmdb, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you shekmdb for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. Would it be possible to provide us with evidence of multiple accounts? You can forward any relevant information to my email. (peter.c@casino.guru)

Thank you!

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots.

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Regards,

4rabet team

Thank you for providing me with the evidence 4raBet Casino representative.

Dear shekmdb, the casino has provided me with evidence of multiple accounts. I strongly advise against such behaviour in the future as this can lead to blocking of your account in most of the casinos in the industry. With this in mind, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter