4raBet Casino - Player’s account has been closed due to verification issues.

When I tried to withdraw my money it's begin processing then i received a mail that your withdrawal of amount 600 was was cancelled due to required profile verification. There is option of verification in the mail then i clicked on it it's begin start verifying my face then started uploading video after that the uploading of the video takes to long time to upload more than 5 min even I have better 5g internet connection. Then i cancelled video uploading i thought it's may be there is a network issue let me cancel and upload again. But when I clicked on cancel then it's asked for login I was entered my phone number and password then i got a Pop up message.

That your account was blocked due to failed verification and now I am not able to do verification again and not even able to login my account.

Please unblock my account, in my account have money.

Dear jitendaryadav,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you tried repeating the verification process after your account was blocked?
• Have you contacted support and asked for assistance with the problem? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas