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When I tried to withdraw my money it's begin processing then i received a mail that your withdrawal of amount 600 was was cancelled due to required profile verification. There is option of verification in the mail then i clicked on it it's begin start verifying my face then started uploading video after that the uploading of the video takes to long time to upload more than 5 min even I have better 5g internet connection. Then i cancelled video uploading i thought it's may be there is a network issue let me cancel and upload again. But when I clicked on cancel then it's asked for login I was entered my phone number and password then i got a Pop up message.

That your account was blocked due to failed verification and now I am not able to do verification again and not even able to login my account.

Please unblock my account, in my account have money.

Dear jitendaryadav,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you tried repeating the verification process after your account was blocked?
• Have you contacted support and asked for assistance with the problem? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I am playing casino from 7 day's and my account was blocked 2 days ago.

Yes, i tried to to verification again but site want to login and when I tried to login my account it's saying your account was blocked due to failed verification.

Yes, i contacted with support on telegram and on mail I got just chat agent on telegram they said to contact support@4rabet.com I send mail regarding to my account blocked it's begin more than 3 day's i didn't get reply. I was sent mail again about my problem but i didn't get any response from them it's begin more than 24 hours.

I mostly played Aviator game and casino game like mines.

Yes, I was earned my money by bonus.

I got 500 bonus then i bet it on cricket IND vs AUS i win so I got 110 INR then i started playing casino games like aviator and mines.

In my account have 990 INR money

Dear jitendaryadav,

Has the casino responded to you since your last message?

Could you please share your attempts at communicating with the casino regarding the issue with me? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear jitendaryadav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, jitendaryadav, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jitendaryadav,

I am so sorry to hear about your problem with the verification and withdrawal. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 4raBet Casino representative to join this conversation and participate in resolving this complaint.

Dear 4raBet Casino,

Could you comment on this?

Thank you in advance for providing the information.

Good day!

Dear Stefan,

Dear jitendaryadav.

A video verification request was made when you attempted to withdraw the no-deposit bonus, but the verification was not successfully completed (you may have accidentally exited the process). Your account will be unlocked shortly, and you will be required to complete the verification again.

Yes sure i will complete the verification again. That time I cancelled my verification because it's taking too long time to upload the video. But this time no matter how long it's takes time to upload i will wait for it.

When my account gets unblocked any time.

Thank you very much

It's begin 5 day's of 4rabet reply and he said your account will be unlocked shortly but my account was still blocked.

There is no word's to say to you.

Thanks for wasting my time.

Hello jitendaryadav,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear 4raBet Casino,

Could you comment on the situation? Could you unlock the player's account so he could verify the account?

I'll be awaiting your reply.

Good afternoon!

Dear Stefan, Thank you for your message!

Dear jitendaryadav, your account has been unlocked again for re-verification. Please complete this process in the coming days to avoid any potential restrictions in the future. If you have any questions, feel free to contact us.

Thank you so much my account was unblocked.

But there is a problem I am not able to withdraw my money.

Because it's still my verification video was declined and I am not able to do video verification again.

So, Please help me.

Hello sir the 4rabet again blocked my account I don't know why.

i was just talking to 4rabet support on telegram and he blocked my account again after unlock.

Dear 4raBet Casino,

Could you state why the player's account got blocked once again? Could you unblock it so the player can verify his account?

I'll be awaiting your reply.

Good afternoon!

Dear Stefan, Thank you for your message!

Dear jitendaryadav, your account has been unlocked. However, according to our records, you were unable to pass the verification again.

Your account has been unlocked again. Please complete the verification process once more.

Hello jitendaryadav,

Could you follow the casino's instructions and complete the verification process?

Please keep us updated regarding the verification.

I'll be awaiting your reply.

Ya they unlocked my for short time. They blocked my account again. Because of account verification.

When I got the mail that my account was unblocked i login to check then i makes rupees 500 withdraw to check the withdrawal problem like previous issue. But this time everything is fine no problem in login or in withdraw.

I know that my account verification was still pending that I have to complete but how I can complete account verification if there is no verification option in profile i checked on both app and on website there is no account verification option then I can complete it??.

After that i makes rupees 500 withdrawal and now I received the mail that your account was blocked temporary due to required account verification and I got a one more mail that my account verification mail.

Such a ideots 4rabet are,

How I can complete my account verification if my account was blocked.

let me complete my verification are first block my account, don't do both at the same time.

I am tired of this,

This one is last try block or delete my account I don't care.

Hello jitendaryadav,

Thank you for your response and the information provided.

Dear 4raBet Casino,

Could you comment on the situation? Why the player did not have a verification option in his account after it was unblocked? Is there an option to manually verify the player's identity?

I'll be awaiting your reply.

Unlock my account.

How I can do verification if my account was blocked for verification, I have to login my account for verification and I can't login until my account block.

They blocked my account and sent account verification mail.

What a brain 4rabet🫡

The 4rabet is blocked my account internet access.

I am not able to open or run the game even with 5g internet or any other wifi connection.

I tried on both at site and on app same problem internet connection.

The app is still loading from 10 mins.

I deleted the app and downloaded it again but still not working.

I cleared my browser data and opened the site again but still the internet connection problem.

Dear Stefan, Thank you for your message!

I'm responding to your message

No deposits have ever been made from this account on the product.

During the initial submission for video verification, the user failed the check, canceling attempts.

The account was manually unlocked, but due to a misinterpretation of the comment, the team froze it pending further investigation.

An attempt was made to verify the user’s account, but the phone linked to the profile is turned off.

The account is now unlocked, and the user can withdraw funds, but most likely as an exception, since the ownership of the profile has not been fully confirmed.

Dear Stefan sir,

There is no account verification option in profile.

How I can do verification.

I makes the conversation on 4rabet support on app but they never gives reply.

Then i message to 4rabet support on telegram, about my problem

There is account verification option in profile. But they said there is verification option in there common issue conservations.

But the 4rabet support on telegram they also not giving any reply to me.

What I can do tell me and help me,

This is my fault that there is no option of verification or they didn't respond to there consumer questions.

Hello jitendaryadav,

According to the casino's response, it appears that you should be able to withdraw the funds from your casino account. Could you try to withdraw the funds and let me know about the outcome?

I'll be awaiting your reply.

If again I get blocked due to verification then what i do. I don't want to take this risk sir.

Check the upper case they blocked my account because of required verification and they sent me verification mail also.

And can't do verification if my account was blocked because I am not able to login my account.

But I will if you are saying then.

Hello jitendaryadav,

Please do try to withdraw the funds and let me know if it got through without blocking your account.

I'll be awaiting your reply.

Dear jitendaryadav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, i successfully mealed withdraw and deposit.

Thanks 👍

Hello jitendaryadav,

Do I understand the situation correctly that the issue was resolved and the complaint can be closed as resolved?

I'll be awaiting your reply.

Dear jitendaryadav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.