The player from India faced account closure due to a verification failure related to an incorrect Aadhar number. She submitted her brother's Aadhar number instead of her own, which led to a breach of the casino's Terms and Conditions and flagged both accounts as duplicates. The Complaints Team explained that the casino was required to follow strict Know Your Customer (KYC) procedures for security reasons. Consequently, the complaint was closed as the player had provided false personal information during the verification process.
4raBet Casino - Player’s account has been closed.
Amount: 700,000 INR
4raBet Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
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1 month ago
Account got closed due to verification faliure due to entry of wrong aadhar number
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1 month ago
Dear basukaustav77,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the exact mistake you made in your Aadhar number? Was the number you submitted entirely different from the actual number on your card, or was it just a minor typo? This information will help us determine the next steps.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
I submitted aadhar number of my brother instead of mine who already has a account at 4rabet and my account got blocked for that
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1 month ago
Thank you for your responses. Unfortunately, I have some bad news. By submitting your brother's Aadhar Card number, you breached the casino's Terms and Conditions. It’s essential that when playing in an online casino, you only use your own personal information in your casino profile. Additionally, since your brother also plays at this casino and you used the same card number, the casino has most likely flagged both accounts as duplicates.
When you open an account at an online casino, it is crucial to submit your correct personal information, which must match what appears on your official identification documents. Online casinos are required by law to follow strict verification processes, including Know Your Customer (KYC) procedures, to ensure that players are who they claim to be. This is primarily for security purposes, preventing fraud, money laundering, and identity theft.
In the future, please ensure that you use your Aadhar card number when verifying in any new casinos to avoid similar issues. Unfortunately, in this case, since you provided false personal information during the verification process, we have to close your complaint.
Thank you for your understanding, I'm sorry that we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
