4raBet Casino - Player’s account has been blocked after failed verification.

I had completed verification of name email number and Verification ID was also checked and approved then i withdrew 20k form my account then when i had requested 30k to withdrew my account had more than 130000 in the account the then i was suddenly logged out and said account failed verification and was blocked

Dear SudhirMishra123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I was withing a week i had activated the account and had played online sport betting as well as some casino aviator game as well.

There was no active bonus as it was already expried as i lost it but the amount i won was in my real account.

I had withdrew 20k and it was deposited in my bank account then the next day i gave a request of 30k withdrawl but then when i check the site later on i got logged in and even saw my money in the wallet then was logged out and when i tired to login again it said that account is blocked due to failed verification.

Hi SudhirMishra123,

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you.

So do i need to mail the email id again to tell my issue separately and explain what occured?

Hi SudhirMishra123,

Please forward any relevant communications between you and the casino to petronela.k@casino. This will help us review and better understand the issue.

Thank you.

OKay i did

Thank you very much, SudhirMishra123, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Hello, SudhirMishra123,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 4raBet Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed? Have disputed winnings been confiscated?

What needs to be done on the user's side to complete the verification and/or withdraw his winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots.

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Dear SudhirMishra123,

After gathering all the necessary information, we are closing this complaint as unjustified due to the following reasons:

• Multiple accounts supported with evidence from the casino, which itself means a breach of the casino's rules
• Sports betting related issue

As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we do not have enough insight to take on this kind of issue, and after gathering all the necessary information, it is clear that the allegations relate mainly to sports betting play and breaching its rules.

I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints, to ADR, or directly to the authority.

If it is convenient for you, we can continue our communication through e-mail (branislav.b@casino.guru).

Thank you very much for your understanding, and sincerely wish you good luck in resolving your issue.

Thank you too, 4raBet Casino Team, for your help and cooperation.

Best regards,

Branislav, Casino.Guru