4raBet Casino - Player is struggling to pass the KYC.

Dear Abulhasan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt at a withdrawal? Have you accumulated your winnings with or without an active bonus? Also, do I understand correctly, that all of your documents except for the video recording have been accepted?

Additionally, if there is any other relevant communication between you and the casino (except for the attached screenshots), please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hii

● No that was not first withdrawl before this i was paid out 20000 inr on 25/12/2020.

●  I have accumulated my winnings without bonus.

●  they never give me any confirmation about documents. They were asking for screen recorded 01 dec. 2020 to 01 jan. 2021.(that was not possible so i requested them, i can provide my bank account statement in pdf format)

They do not want to pay my winnings thus they delaying my account verification.

When i was contacting 4rabet.com by live chat they never at this point. I ask something they reply something differant. And they close live chat saying 'rate our operator.' I never took screenshots of live chat so i am unable to show you.

I was wondered when i saw 4rabet.com is listed on CASINO GURU. Because 4rabet is a very bad reputed( i can say fraud) Casino.

I am sending some more screenshots of our emails.

Thank you!

Thank you very much Abulhasan for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Abulhasan,

I’ll be taking care of your complaint from now on. I’ll contact the casino representative and try my best to resolve the issue.

I would like to invite 4raBet Casino to join this thread and participate in the resolution of Abulhasan’s complaint.

Hii Andrej,

Is there any update from 4rabet.com?

Dear Abulhasan,

We haven’t yet received a response from the casino representative. I’ll let you know as soon as there’s any news regarding your complaint. 

Hii Andrej,

Is there any update from 4rabet.com?

Dear Abulhasan,

We got in touch with the casino representative and we are currently waiting for their official statement. I’ll keep you posted on any updates.

I’m extending the timer by 7 days.

Hello!

Write to our technical support, they could help you

Our technical support: support@4rabet.com

Thank you, 4raBet Casino, for your reply.

Dear Abulhasan,

I’d like to kindly ask you to follow the casino representative’s instructions and keep us posted on any news regarding the issue. I’m setting the timer for 7 days.

Hii Andrej,

I sent my all documents to 4rabet.com for verification.after some time i got an email.

They saying, i have more than one account in 4rabet.com but i have only one account.

One of my friends created his 4rabet.com account by my phone.

Thank you, Abulhasan, for the update.

Dear 4raBet Casino,

Could you please clarify the situation? You can forward any relevant evidence to my e-mail address andrej.p@casino.guru.

Hii Andrej,

I wan to inform you, i am unable to login in my account in 4rabet.com

Thank you, Abulhasan, for the update. Have you tried inquiring about the issue with the casino’s customer support team?

Dear Abulhasan,

We have been informed by the casino representative that you should receive an explanation soon. Please keep us posted.

Hii Andrej,

I contacted to casino via live chat.

Agent told me, 'your account is blocked. We can not help you'.

Thank you, Abulhasan, for letting us know.

We will wait for the 4raBet Casino representative’s reply to clarify the situation. I’m setting the timer for 7 days.

Dear Abulhasan,

Unfortunately, we haven’t received any relevant response from the casino. Could you please let us know if there’s been any news regarding your case?

We would like to ask 4raBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hii Andrej,

I do not have any news or update from 4rabet.com

Dear Abulhasan,

Please be informed that we are in touch with the casino representative. Currently, we are waiting for them to provide additional information on your case.

Since more time is needed to investigate the issue, I’m extending the timer by 7 days.

Hii Andrej,

Please let me know if get any update from casino.

Thank you very much for your effort.

Hii Andrej,

Is there any update from 4rabet.com?

Dear Abulhasan,

Not yet, unfortunately. We are still waiting for a response from the casino representative.

Dear Abulhasan,

Unfortunately, the casino representative refuses to provide us with the necessary details on this case, therefore, I’d like to kindly ask you to provide answers to these questions:

1. Did your friend access their account from your device after creating the account?
2. Were any bonuses claimed from your and/or your friend’s gaming account? 

Thank you in advance.

Hii sir,

1. Yes, my friend accessed his account in my device after creating his account. But for 2 or 3 times only.

2. No, I never claimed any bonus and my friend also not claimed.

My friend does not use his account actually no one use that account.

He want to check how online casino works.

Thank you, Abulhasan, for clarifying. As you might know, creating multiple accounts from one device, IP address, or household is prohibited in most casinos. There is no doubt that you are in breach of the Rules, however, we believe that cases like this should all be judged separately and all the facts should be taken into consideration.

The casino refuses to provide us with evidence that would prove that the decision was based on facts that would suggest that the player/players gained or could have gained an unfair advantage, and at the same time refuses to reconsider its decision in this case. Unfortunately, without the necessary information, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved – Uncertain case’.

I am sorry I can't be of more help, but at least closing this complaint as ‘unresolved’ will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 4raBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Good afternoon!

The player has been unblocked - let him try to use the site (Casino is blocked by the decision of the company, it is in the rules)

Regards,

4rabet team

Dear Abulhasan,

Are you able to access the site now? Please let us know, we will be waiting for your updates.

Dear Abulhasan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best regards,

Michal V, Casino.Guru