4raBet Casino - Player faces restricted withdrawal limits.

Dear [Authority/Support Team],

I am writing to formally lodge a complaint against 4raBet for imposing an arbitrary withdrawal limit of ₹500 per transaction on my account without providing any valid reason. This limitation is not in alignment with the platform's stated withdrawal policies, which allow a withdrawal limit of ₹1,00,000.

### Details of the Issue:

1. **Unexplained Limitation:**

Despite adhering to all platform rules, my account has been restricted to a ₹500 withdrawal limit. I have reached out to customer support multiple times, but I have only received vague responses, such as "The limit has been set by our security team and cannot be reverted." No specific reason or explanation has been provided.

2. **Unhelpful Support:**

The customer support team has failed to address my concerns adequately. Their responses have been inconsistent, irrelevant, and lack transparency. Instead of resolving the issue, they have given false assurances and contradictory replies.

3. **Evidence:**

I have maintained detailed records, including screenshots of email exchanges, platform chats, and Telegram communications with customer support, which clearly show the lack of transparency and accountability from 4raBet.

This arbitrary limitation not only violates the trust I placed in 4raBet but also raises concerns about unfair treatment. If the platform has a withdrawal limit of ₹1,00,000 for all users, why has my account been singled out for this restrictive policy?

### My Request:

I kindly request the following:

1. Immediate removal of the ₹500 withdrawal limit on my account.

2. A detailed explanation of why this limitation was imposed.

3. An assurance that such arbitrary limitations will not be imposed again.

If this issue is not resolved promptly, I will be compelled to escalate the matter to the appropriate regulatory authorities, forums, and legal channels. I trust you will take this matter seriously and resolve it at the earliest.

Looking forward to your response.

Dear vivekkum440,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account restricted with a lower withdrawal limit? 
• Did you receive any justification as to why the withdrawal limit was imposed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus?
• Have you completed account verification?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sir, Kindly find below the responses to your queries.

### 1. **How long were you a player of the casino, and when exactly was your account restricted with a lower withdrawal limit?**

I have been a player since 2023. Initially, deposits and withdrawals worked without any issues. Recently, I resumed playing from the past week. After depositing ₹1,500, ₹4,500, and ₹10,000, I accumulated ₹19,000 in winnings. When I attempted to withdraw the amount, the process took unusually long. During this waiting period, I continued playing and won additional amounts. However, after 48 hours, my withdrawal request was declined, and I was informed that I could only withdraw ₹500 per transaction, twice a day (₹1,000 per day). This restriction has been in place since then.

### 2. **Did you receive any justification as to why the withdrawal limit was imposed?**

No, I have not received any clear or valid justification as to why this withdrawal limit was imposed on my account.

### 3. **What games did you play to accumulate your current balance in the casino?**

I played **Roulette (Casino)** to accumulate my current balance.

### 4. **Did you achieve your current balance with the help of a bonus?**

No, I did not use any bonus to achieve my current balance. All winnings were earned through regular gameplay using my deposited funds.

### 5. **Have you completed account verification?**

Yes, I have successfully completed the account verification process. This included live video verification and submitting my Aadhaar card as per your requirements.

Thank you

Now the amount i have made is 190313 INR but I'm unable to withdraw it, they are allowing me to withdraw inly 500pl per withdrawal twice in a day. then what's the use to make all my hardwork and investment in risk, I'm seeking them to allow my wining to withdraw without any partiality with me, so i can continue with this plateform further.

Thank you very much, vivekkum440, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Okay sir

Hello, vivekkum440!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player.

Thank you!

Good afternoon!

Dear vivekkum440!

I apologize for the inconvenience. There were suspicions of foul play, for this our service needed time to check.

The limit was returned.

Thank you for the information, 4raBet Casino!

vivekkum440, please, check in your account if your limit is back to normal!

I have kept for withdrawal sir, i will update here if my withdrawal will get into my bank account, and I will continue playing with this plateform with 100% trust.

My Withdrawal limit has back to normal and withdrawal also working fine. Thank you 4rabet and special thanks to casino guru who helped me to resolve my issue. 4ra bet is fully trusted plateform. I suggest other to invest here and make huge money as there is no issue with deposit and withdrawal.

vivekkum440, would you like us to keep the complaint opened until you withdraw your funds?

Yes sir today i will try withdrawal if its working fine then we can close the case.

vivekkum440, have you withdrawn all your funds yet?

Yes sir i have withdrawn thank you so much for your help

Dear vivekkum440,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Pavel Kaczynski 

Casino.Guru