The player from Germany has been waiting for over 4 weeks for a 410 Euro withdrawal. After several attempts to contact the casino through both chat and email, the player has received no response. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 56
Amount: €410
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
7 months ago
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7 months ago
Translation
I made a withdrawal of 410 Euros, but unfortunately, more than 4 weeks have now passed. I have also communicated with them several times via chat, but all I got were delays. I have already written emails to the appropriate department, but so far, I have received no response. This casino is rubbish. The fact that such behavior is allowed simply goes against the guidelines! I do not recommend playing there. The main concern is that money can be quickly deposited, but when it comes to withdrawals, it doesn't work. This is a scam!
Automatic translation:
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7 months ago
Dear Sasa89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Dear Sasa89,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Translation
I was repeatedly told in the chat that they would pass it on to the accounting department. And because they don't comply with customer requests. This is no longer an excuse, just a stalling or putting off! I'm not the only one affected by this; winnings simply aren't being paid out. I used the normal procedure with the payment. Now the statute has been in process since July 31, 2023 and this is no longer acceptable!!! IF YOU WIN SOMETHING YOU HAVE TO PAY IT OUT!!!
Automatic translation:
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7 months ago
Dear Sasa89,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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