HomeComplaints4 Crowns Casino - Player’s withdrawal has been delayed for a month.

4 Crowns Casino - Player’s withdrawal has been delayed for a month.

Amount: €200

4 Crowns Casino
Safety Index:Very low
Submitted: 28 Apr 2021 | Resolved : 25 May 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Germany has requested a withdrawal a month ago. It has been pending since. The casino failed to respond to this issue and therefore we were forced to close this complaint as 'unresolved'. After a few weeks, the player was able to receive his winnings. We reopened this complaint and marked is as 'resolved' in our system.

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3 years ago
Translation

Since April 1st, I have been waiting for my money from 4crownscasino I had deposited 20 euros and got a 80 euros bonus. The bonus was then played through to 698 euros, but shortly before I had met the bonus conditions, I dropped to 150 euros I pay out but the minimum payout at the casino is 200 euros so I paid another 50 euros without a bonus before I did that, of course, I asked the casino if that was also possible, you say yes it came with the question in the chat always the same text module I should wait until I'll get a notification by email, it will probably take 7-21 days to complete the payout now I'm waiting a long way over it I hope you can help me to get my money mfg stephan p ***

Edited by a Casino Guru admin
Automatic translation:
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3 years ago

Dear Stephan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve withdrawn any winnings from this casino in the past? Have you been informed what caused the delay? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago
Translation

According to the chat, it is normal for you that it takes so long and it does not come from a system problem. You just always write the same thing that it takes 7 to 21 days that are long gone. My account is also fully defected so it can't be because of that no idea why It takes so long at the casino and no, I have not yet made a payout at the casino otherwise I would not have played there because I am more of a low-budget player, so the minimum payout obligation of 200 euros surprised me, which I never had at any casino before no more than 50 euros was once and i am registered with 1000 casinos

Automatic translation:
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3 years ago

Thank you very much, Stephan, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Hello Stephan!


From now on, I will take care of your complaint. I would like to invite 4 Crowns Casino's representatives into this conversation in order to help us with the issue.

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3 years ago

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

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3 years ago

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.


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3 years ago

We’ve reopened this complaint as per the player's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

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3 years ago
Translation

Additional comments from the player:


"Hello again, I finally got my money after almost 2 months there was no excuse, but as you said I used the live chat every day vl used it, thank you for your effort and continue to do the good work you do

many greetings from berlin stephan "


Automatic translation:
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3 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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