The player from United Kingdom had requested a withdrawal more than a month ago before submitting the complaint. The complaint was resolved. The player received her funds 3 days later. The casino representative stated that the delay was caused by a high-risk flag raised by the casino's payment system.
4 Crowns Casino - Player’s withdrawal has been delayed for over a month.
Amount: £2,000
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Made my request 28th January
21 working days have now passed.
Told daily it is still being checked
Public
Public
3 years ago
Dear Heather,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Hi
Request made for bank transfer
Bic / Swift etc details given as requested
email acknowledgment received but daily told it’s still being processed
Tried phoning but number on website doesn’t work
Please help
Many thanks
Public
Public
3 years ago
Thank you very much, Heather, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Dear Heather,
I’m sorry to hear about your issue. I’ll contact the casino representative and see if I can help.
I would like to invite 4 Crowns Casino to this conversation.
Dear 4 Crowns Casino,
Can you please state the reason why Heather’s withdrawal request has not yet been processed?
Public
Public
3 years ago
Hi guys, the withdrawal has been delayed because of a high risk flag raised by our payment system. It has now been manually approved and should be paid out shortly.
Public
Public
3 years ago
Thank you, 4 Crowns Casino, for clarifying. In addition, I’d like to kindly ask you to let us know once the payment has been successfully sent to Heather’s bank account.
Public
Public
3 years ago
Latest response from 4Crowns....
Nadia
Hello, welcome to our live chat.
Let me check your account, please.
Your request has been accepted, it only has to be approved by our financial department.
Public
Public
3 years ago
Thank you, Chubbs1302, for the update and for using the Casino Guru complaint resolution center. We are very glad that you have received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
