4 Crowns Casino - Player’s withdrawal has been delayed for over a month.

Made my request 28th January

21 working days have now passed.

Told daily it is still being checked

Dear Heather,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

Request made for bank transfer

Bic / Swift etc details given as requested

email acknowledgment received but daily told it’s still being processed

Tried phoning but number on website doesn’t work

Please help

Many thanks

Thank you very much, Heather, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Heather,

I’m sorry to hear about your issue. I’ll contact the casino representative and see if I can help.

I would like to invite 4 Crowns Casino to this conversation.

Dear 4 Crowns Casino,

Can you please state the reason why Heather’s withdrawal request has not yet been processed?

Hi guys, the withdrawal has been delayed because of a high risk flag raised by our payment system. It has now been manually approved and should be paid out shortly.

Thank you, 4 Crowns Casino, for clarifying. In addition, I’d like to kindly ask you to let us know once the payment has been successfully sent to Heather’s bank account.

Hi

will I be paid today please?

Latest response from 4Crowns....

Nadia

Hello, welcome to our live chat.

Let me check your account, please.

Your request has been accepted, it only has to be approved by our financial department.

Payment received

Many thanks

Thank you, Chubbs1302, for the update and for using the Casino Guru complaint resolution center. We are very glad that you have received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru