4 Crowns Casino - Player’s withdrawal has been delayed.

I won £2000 on the 25th November they said it will take between 7 and 21 days it has been longer than that now and every time I email the customer service site they never get back to me and then when I talk to them on chat on the actual website they just keep telling me to be patient I’ve been to see my solicitor and they said they are breaching their contract and I don’t think it’s fair the way they are treating me I just think it’s weird how no one is getting back to me I’ve asked him if it’s a scam and they keep telling me no Iv used this site more than a few times and they took my deposited quite enough iv put a bit of money on this site and I just feel like the ignore me all I’m asking is for a date of when my money is going to go to the bank as I have bills to pay

Dear cronelj6,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

this is what it says on the website about my money Iv never won on this one b4 but I have on other thank u for helping me Iv got covid really do this money would help me a lot as I’m not working x

Dear cronelj6,

I would like to inform you that due to 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.