HomeComplaints4 Crowns Casino - Player’s withdrawal has been delayed.

4 Crowns Casino - Player’s withdrawal has been delayed.

Black points: 56

Amount: €540

4 Crowns Casino
Safety Index:Very low
Submitted: 28 Dec 2021 | Unresolved : 25 Jan 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

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2 years ago
Translation

My winnings don't get 540 euros. Scammers are still waiting

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2 years ago

Dear Taner,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before? Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago
Translation

Hello, thanks for the effort, it's already been 14 days, I haven't heard anything good about this casino, unfortunately I'm waiting too late, thanks to you guys

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2 years ago

Have you accumulated your winnings with or without an active bonus? Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

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2 years ago
Translation

Hello Kristina have deposited 20 euros have the bonus requirement fulfilled everything correctly that say it takes I should wait it would be in process

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2 years ago
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I've been waiting for almost a month that's outrageous

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2 years ago

Could you please advise me on the status of your withdrawal request? Is it marked as pending or processed in your account?

Edited by a Casino Guru admin
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2 years ago
Translation

Hello, thank you for your effort, it's always the same file I implemented over 6000euro that was the prerequisite that they always say it still takes ask every day have played a lot on your site had never had problems always worked out well am very satisfied with casino guru you since the best thank you you have probably more success than me thank you i'm still waiting for the payout

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2 years ago

Thank you very much, Taner for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello Taner!

I will take care of your complaint from now on. I'd like to invite representatives of 4 Crowns Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

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2 years ago
Translation

Thank you for your effort, thank you

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2 years ago
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It's good that you exist

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2 years ago
Translation

Hello today I found out again from the employees that I should be patient for how much longer

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2 years ago

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Dear Taner,


 I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

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