The player from Finland had requested a withdrawal and had it pending for a month before submitting the complaint. The complaint was resolved. The player confirmed he had received his winnings 9 days later.
4 Crowns Casino - Player’s withdrawal has been delayed for over a month.
Amount: €300
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I made a withdrawal request on 23.11 or about a month ago. it is really difficult to get a withdrawal. the duration of the withdrawal is unreasonably long. you have to ask that no authority can intervene in the operation of that Casino?
Automatic translation:
Public
Public
3 years ago
Dear arto,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
moi card payment was lifting and I have done the same kortilla.nostoa has not been treated but has been waiting for state-month period.
Automatic translation:
Public
Public
3 years ago
Thank you very much, Arto, for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Dear arto,
I’m sorry to hear about the trouble you’ve been experiencing withdrawing your winnings. I will try my best to resolve your case.
I would like to invite 4 Crowns Casino into this conversation.
Dear 4 Crowns Casino
Can you please indicate the current status of arto’s withdrawal request?
Public
Public
3 years ago
Translation
there is still a picture of the withdrawal request showing when it was done and in what condition now
Automatic translation:
Public
Public
3 years ago
Translation
just taking a photo withdrawal request that has finally been accepted and it didn't take more than a month. i don't believe until i see that the money has come into my account
Automatic translation:
Public
Public
3 years ago
Translation
This complaint can close the money came into the account at last.
Automatic translation:
Public
Public
3 years ago
Dear arto,
Thank you for using the Casino Guru complaint resolution center. We are very glad to hear that you’ve received your funds. We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej
