Dear Eric,
Thank you for clarifying. We appreciate your effort, but please understand that we will not be able to continue resolving this complaint without communicating directly with the account holder. Due to this reason, I’m forced to reject this complaint.
I recommend your wife submits a new complaint in her own name.
Please note that communication in Dutch (or any other language) is not a problem as all messages will be auto-translated.
Dear Eric,
Thank you for clarifying. We appreciate your effort, but please understand that we will not be able to continue resolving this complaint without communicating directly with the account holder. Due to this reason, I’m forced to reject this complaint.
I recommend your wife submits a new complaint in her own name.
Please note that communication in Dutch (or any other language) is not a problem as all messages will be auto-translated.