4 Crowns Casino - Player has requested her deposit to be refunded.

If I could rate lower I would. My child managed to create and account for herself using my details and credit card without any checks. When I emailed to not ask for a refund just where I stand on a refund and asked to block the account I was emailed the rudest email claiming me to be a liar! Avoid this casino at all costs , they are fake and rude.

and I’ve just found out they are Moving money by exchanging it. You pay in rubbles, they get exchanged into euros and then into £ sterling. Very dodger and very fake

Dear Kathryn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the funds have been deposited only or played as well? Please forward your "cashier" and game history to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Kathryn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear Kathryn,

Could you please advise if the funds have been deposited only or played as well? Please forward your "cashier" and game history to petronela.k@casino.guru? Thank you in advance.

Played as well, i do not have the cashier and game history as I had the account blocked. To be honest I'm not too bothered about the refund (although it would be nice)

What I'm bothered about was how easy it was to register and use my card without any sort of security checks. Also the sheer rudeness when I asked to block the account

Dear Kathryn,

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you in advance.

Dear Kathryn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.