4 Crowns Casino - Player has experienced technical glitch.

Worst casino I've ever used. 0/10.

Having played the Captain Venture slot I was awarded the bonus round with 14 spins. Unfortunately, I cannot proceed into the spins because an error is displayed indicating "Waiting for server to respond..." - this error never resolves and eventually you have no option by to leave the game after trying to reconnect many times. I've contacted support but they are yet to sort the issue.

Having had this problem, I visited Casino Guru to find that the Novomatic slots are non-standard which is extremely misleading, you expect something carrying the name Captain Venture (or other Novomatic slots) to hold the same RTP on all sites - not to play a tampered version.

Absolutely terrible experience and I would advise everyone to avoid this casino - seems like they're happy to take you're money but not pay out. Worst casino I've played on.

Dear Tom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any answer from the casino regarding your issue? If yes, you could forward it to petronela.k@casino.guruor post it here when replying. Furthermore, please forward any relevant screenshots or other supporting evidence to the same email address. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Tom for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tom,

Before I contact the casino, I would like to know if you received any statement from the casino regarding this issue yet.

Dear Tom,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.