The player from United Kingdom is dissatisfied with the casino’s RTP (Return to Player) and lack of deposit limits. We rejected the complaint because the player didn't respond to our messages and questions.
This site is a con stay away the payout is hurrendous and you can't put a deposit limit on it.
Dear Marilyn,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Regarding deposit limits, I have checked with a live chat agent. Unfortunately, the casino doesn’t offer this option at the moment, but you could ask your bank to arrange it for you.
Please let us know if this advice was helpful. Looking forward to hearing from you.
Best regards,
Petronela