Dear Hayat05,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the link to the screenshot you activated and played with? Alternatively, you may send here a screenshot of the bonus along with its specific Terms and Conditions.
Could you kindly specify when exactly you activated this bonus? Have you made sure to play with it before it expires?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Hayat05,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the link to the screenshot you activated and played with? Alternatively, you may send here a screenshot of the bonus along with its specific Terms and Conditions.
Could you kindly specify when exactly you activated this bonus? Have you made sure to play with it before it expires?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika