The player from Germany experienced a problem with 24Slots casino, where both the deposit bonus and balance were deleted after playing for a few hours, despite having only played one game. The chat support had been contacted, and the issue was under review. The Complaints Team extended the timer for the player to respond, but due to a lack of communication from her, the complaint was rejected.
24Slots Casino - Player's bonus has been confiscated.
Amount: €537
24Slots Casino
Safety Index:Very lowSafety Index
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3.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
1 month ago
Translation
Hello, I played at 24Slots casino last night with a deposit bonus. I played for a few hours, and then suddenly my bonus and my balance were deleted. I only played one game, and I don't understand why. I contacted the chat support, and it is being reviewed. This is not the first time I have played there. 
Automatic translation:
Public
Public
1 month ago
Dear Hayat05,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the link to the screenshot you activated and played with? Alternatively, you may send here a screenshot of the bonus along with its specific Terms and Conditions.
Could you kindly specify when exactly you activated this bonus? Have you made sure to play with it before it expires?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Translation
Hello, I activated the bonus on 21.10.2024 and it was deleted during the night
Automatic translation:
Public
Public
3 weeks ago
Thank you for the screenshots. It appears that the bonus wagering may not have been completed within the required timeframe. To assist further, could you please provide the exact link to the bonus along with its specific Terms and Conditions? There should be details in the Terms and Conditions regarding the time limit for completing the wagering requirements.
Thank you, and I look forward to your response to proceed with the investigation.
