The player from Germany has requested a withdrawal of 1,700€ two weeks ago but is still waiting for it to be processed. The player notes that they have made several faster withdrawals from this casino in the past and played without bonuses. Player’s complaint has been resolved successfully.
24Slots Casino - Delayed withdrawal of player's winnings.
Amount: €1,700
24Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Good Day,
I hope you can assist me in resolving the issue. On the 13th of August, 2023, I requested a withdrawal of 1700€ from the casino. Unfortunately, despite multiple inquiries, with the information that the withdrawal is still being processed, nothing has happened and I am at a loss of what to do next. I have made several withdrawals from this particular casino in the past, which were processed much faster. The longest one took about 12 days, while others were significantly quicker. It's important to note that I played without any bonuses. Thank you. Best Regards,
Automatic translation:
Public
Public
8 months ago
Dear kellz1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Sensitive attachment
Sensitive attachment
8 months ago
Translation
Good morning,
I chose almost bank transfer as with previous payouts and the current payout is pending as of 08/13/23. As I said, I like to play there, the customer service is nice, but unfortunately I can't get any further there, man keeps telling me that the payout is in progress, the other payouts have also worked, but unfortunately nothing is happening with the current one. I hope and would be very happy that we can solve this together, because I don't know what to do next. Thank you
Automatic translation:
Public
Public
8 months ago
Translation
Good evening,
There is news, the payout team has contacted me, as soon as the payout is in my bank account I will give feedback. Thank you
Automatic translation:
Public
Public
8 months ago
Translation
So there is news, the payment arrived today. So a short feedback from me, it's fun to play in the casino, the customer service is very nice and all payouts have been paid out so far, sometimes the payouts can take two weeks, so be patient, I can say from my own experience . Many thanks to Casino Guru and thanks to 24slots for making everything work out.
The complaint can be closed positively Thank you. Kind regards
Automatic translation:
Public
Public
8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kellz1, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
Please disable your AdBlock